Settlement Worker - Temporary Foreign Workers Program

Position Title: Settlement Worker - Temporary Foreign Workers Program

Department: Settlement

Reports to: Settlement Services Manager

Summary

The Settlement Worker is responsible for direct client services and the delivery of programming for the North Shore Outreach Support for Temporary Foreign Workers Program (TFWP). Through an integrated services approach, the Settlement Worker conducts one-on-one detailed needs assessment and referrals, one-on-one information and orientation, group information and orientation, service bridging, client outreach, resource development, networking with stakeholders (e.g., employers, Consulates, etc.), emergency assistance and ensures service accessibility for all TFWs. The position is responsible for helping to assure that all funder deliverables and anticipated outcomes are achieved.

Key Responsibilities

• Provides information, orientation, and referrals to Temporary Foreign Workers (TFWs) on the telephone, via email, and in-person
• Increase TFWs awareness and understanding of their rights and responsibilities through educational activities and/or existing educational material
• Conducts group information sessions and workshops relevant to TFWs in various industries
• Empower TFWs to exercise their rights by providing or assisting in accessing services available to them
• Foster inclusion and welcoming of migrant workers through social, cultural, and/or recreational events
• Engages and collaborates with employers and stakeholders to support TFWs
• Support migrant workers during emergency situations
• Provides assistance to TFWs experiencing crises or high levels of trauma
• Assesses service and referral gaps for services and collaborates with local stakeholders to establish relationships
• Assesses client needs, strengths and assets and provides targeted resources and referrals
• Keeps informed of current resources, trends, needs, changes, and service gaps related to TFWs
• Foster new partnerships to effectively connect with stakeholders in employment, governmental and non-governmental organizations to support TFWs
• Provides outreach to community organizations for purposes of TFWs participation in the program
• Maintains records, statistics, and all required reporting documentation, including tracking program expenditures
• Conducts narrative reporting and data reporting
• Manages wrap-around supports, as needed, and according to client needs
• Provides basic information for mental health and trauma support, as needed
• Informs Settlement Services Manager of any significant concerns/client issues promptly
• Ensures all required service data is correctly entered into Impact North Shore and government databases
• Swiftly responds to queries regarding service data quality
• Ensures all necessary administrative tasks related to service are completed, ensuring all privacy and confidentiality requirements are met
• Performs other duties as assigned by Settlement Services Manager

Key Competencies

• Value. Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect
• Integrity & Ethics. Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace
• Innovation. Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meet changing demands of clients, funders, and other stakeholders
• Accountability. Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies
• Engagement. Shows a passion for the job and the mission of Impact North Shore
• Effective Communication. Fosters open communication; listens to others, speaks effectively, and prepares written communication so that messages are clearly understood
• Organized & Efficient. Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are met on time and according to agreed standards

Qualifications

• 2 years of experience in a direct client service role, preferably with im/migrants and an understanding of the temporary foreign worker experience
• Strong analytical and problem-solving skills, ability to respond to a complex and changing work environment
• Strong writing and verbal communication skills and ability to effectively write funder and program reports as required.
• Bachelor's degree in Community Development, Humanities, or Counselling or High School completion with a diploma or certificate in Community Development, Humanities, or Counselling and/or relevant experience
• Knowledge of Canadian legal, political, cultural, employment, educational, and economic systems
• Knowledge of general and culturally-specific community resources and services on the North Shore
• Experienced in establishing professional boundaries with clients
• Sensible and sound judgment
• Ability to work in a team environment, as well as a capacity to self-motivate and work independently
• Strong administrative and client service skills
• Strong interpersonal skills and excellent communication and organizational skills
• Sensitivity to diverse cultural values and individual experiences
• Ability to work a flexible schedule to support service delivery needs during the daytime and evening hours as needed.
• Ability to speak, read, and write in fluent English and an additional language – Farsi or Spanish

Additional Information

• Salary Range : $ 25-28 per hour, dependent on experience
• Work Schedule : 35 hours per week (schedule may vary)
• Contract Dates: April 1-December 31, 2024 (pending funding approval)
• Work Environment : This is a hybrid position that requires regular weekly in-office attendance, with some flexibility for remote work. Service delivery may be required during daytime and evening hours.