Storage Analyst (Hybrid)

WHO WE ARE
As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the
many communities that we proudly serve. OUR VALUES
RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

E-Comm 911 is seeking a Storage Analyst to join our growing Technology Services team. In this newly created role, you will play a pivotal role in maintaining, optimizing, and enhancing our storage infrastructure to support the company's growing technological needs.

The successful candidate will work as key member of the Storage team, ensuring that the E-Comm storage and backup infrastructure is maintained at optimum levels to enable the data recoverability for a wide-range of applications. You will be comfortable working in a complex, multi-platform environment, utilizing a broad based understanding of storage, backup and replication technologies, and application relationships.

You will provide technical support to internal and external customers and maintain the performance targets of the storage and backup subsystems through regular monitoring and tuning activities, as well as provide KPI metrics and reporting to customers as required.

WHAT YOU WILL DO:

• Carry out systems analysis related to the overall design, installation and operation of E-Comm storage and backup infrastructure including all core infrastructure equipment/ applications/ functions such as storage, Storage Area Network (SAN), and backups
• Ensure errors/deficiencies are corrected, completing first/ level troubleshooting across complex infrastructure, equipment, and applications
• Provide subject matter expertise and lead storage related tasks for complex initiatives and projects that have a significant impact on E-Comm services by reviewing work requests and analyzing requirements and feasibility
• Identify conflicting requirements and complete impact analyses, estimating tasks and timelines, as well as determining resourcing
• Work with various Technology Services and customer team members to ensure integrated solutions and represents Technology Services in various initiatives across the organization as a storage and backup SME
• Implement security measures to safeguard data against unauthorized access and data breaches
• Conduct capacity planning to forecast storage needs and make recommendations for upgrades or expansion
• Perform regular data backups and disaster recovery tests to ensure data integrity and availability
• Perform data migrations and storage system upgrades with minimal disruption to operations
• Assist in the development and update of processes, policies, KPI metrics, reporting, and all other documentation required to achieve operational excellence by methods such as establishing standards and procedures for use by Technology Services and customers
• Write comprehensive system and operating documentation, prepare complex technical/system documents for review and approval, supports the development of system backup, recovery and maintenance procedures

WHAT YOU BRING:

• Graduation from a recognized degree or diploma program in Computer Science, plus three (3) years recent related experience, or an equivalent combination of education, training and experience
• Certification in relevant storage related technology is considered highly desirable
• Knowledge of the principles, methods and approaches associated with Information Technology Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL)
• Demonstrated competency troubleshooting and resolving complex software issues quickly and efficiently to minimize impacts to business
• Sound ability to identify, analyze and resolve complex business and technical problems

SECURITY REQUIREMENTS:
As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5+ years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER:

• Meaningful work - work with a sense of purpose, supporting the public and first-responders
• Competitive salary - with the opportunity for increases
• Minimum 3 weeks vacation to start
• Earned Time Off - eligibility to participate in our Accumulated Time-Off Program
• 100% paid extended health and dental benefits
• Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: PG 29 | $52.19 to $61.74 hourly; $104,484 - $123,603 annually (2024 rates)
• Employee Group: CUPE, Local 8911
• Department: Technology Services
• Location: Business and Technology Centre (Still Creek Drive, Burnaby, BC) / HYBRID
• Recruitment process: Hiring process will consist of a preliminary phone interview for shortlisted candidates, followed by a panel interview/technical assessment
• CLOSING DATE FOR APPLICATIONS : May 27th, 2024 @ 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email