Account Coordinator

Why you’ll love Canada Cartage An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges. We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions. Position Summary The Account Coordinator is responsible for planning and managing all details of the dedicated accounts assigned. Ensuring all vacated runs are covered by a driver, updating accurately our system and reporting all delays to customers. Poisition Type: 16 month Contract (Full Time) Location: Oshawa Schedule: Morning Shift - Mon-Fri, 40 hours What You Will Do

• Interacts with customers regarding processing orders, status checks ,billing adjustments, POD requests
• Maintains broad knowledge of customer products, pricing, procedures, and other key requirements
• Troubleshoot, research, and analyze customer issues related to their account
• Inputs daily updates from BOL, 3rd party invoices
• Ensures all paperwork is prepared to support accurate invoicing
• Complete billing based on the contracted rates
• Ensure all chargeable activities are accurately invoiced
• Communicates effectively with individuals/teams to ensure high quality and timely
• Expedition of customer requests
• Evaluates need for call escalation and forwards to designated team member and/or supervisor for resolution
• Provides coverage for customer's month, quarter, and year-end requirements
• Performs other duties as required

What You’ll Bring

• Completion of college or equivalent
• Minimum two (2) years relevant experience
• Strong computer skills (MS Word and Excel)
• Transportation experience would be an asset

Along With The Following Skills & Competencies

• Strong communication skills – must be able to effectively communicate with both drivers and customers both orally and written.
• Strong attention to detail
• Proven experience in handling multiple priorities
• Strong leadership skills
• Account management skills

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

Come work with an industry leader! Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know. We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted. Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. #workatcanadacartage