Branch Operations Supervisor

THE ROLE

We’re looking for a travel enthusiast with a passion for guest service for our depot in Delta - Vancouver . You’ll be the face of our company, reporting directly to the North America - Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
• Booking activities control, manage stock, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Preparing and cleaning our campervans;
• Maintaining our campervans in top condition and monitor maintenance and repairing needs;
• Assisting in reselling campervans, preparing and showing them to prospective buyers.
• .

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You've great communication skills and used to deal with customers directly;
• You’re eligible to work in Canada, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work weekends and national holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
• Continuous training and coaching to develop the skills that matter to you;
• Salary position with compensation package that includes Monthly Performance Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around the US and Europe.

Are you ready to Go Indie?

Job Types: Full-time, Permanent

Salary: $44,820.00-$46,000.00 per year

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person