Coordinator, Consulting & Community Solutions

Coordinator, Consulting & Community Solutions

We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

MCI Office Location: Toronto, Montreal, Vancouver, or remote

JOB OBJECTIVE

• The MCI Canada Consulting & Community Solutions team supports Canadian and International Associations with:
  • Executive leadership
  • Strategic consulting and business planning
  • Customer service management
  • Conferences and events
  • Committee support and management
  • Community and membership management
  • Certification and accreditation management
  • Financial management
  • Marketing & communications
• As a key supporting member of the CCS team, the Coordinator is responsible for supporting Project Managers, the Senior Manager of Operations and/or the appointed association Executive Director in the overall delivery of association management and conference services within MCI Canada’s Consulting & Community Solutions division. The role of Coordinator is a fast-paced position on a winning team that offers opportunity for growth, entrepreneurship, and learning.

MAIN RESPONSIBILITIES

• Association Operations (50%) – the Coordinator is an adept multi-tasker, who can manage several diverse tasks such as but not limited to:
  • Support client deliverables in a diverse range of areas including administration, membership, governance, finance, database management, education, conference management, technology, communication, and marketing.
  • Oversee client and MCI technology systems used for membership, registration, CRM, sponsorship, exhibitions, marketing, and communications.
  • Participate and take minutes in committee and board meetings, as required.
  • Assist with document preparation and circulation.
  • Maintain up to date organized documents, user manuals, workflow, and file structure, ensuring client timelines, priorities, polices, and procedures are adhered to.
  • Develop new documents, templates, and user manuals, as required.
  • Produce accurate and complete reports.
  • Support association special projects such as membership drives, awareness campaigns, webinars, and strategic planning sessions.
  • Develop and deploy strategies and campaigns that drive member recruitment, engagement, and retention.
• Association Conferences & Events (50%) – the Coordinator understands the importance of association education and events and will lead and/or support all phases of event project deliverables such as:
  • Managing client deliverables in a diverse range of areas including, but not limited to: program logistics, speaker management, food & beverage management, venue/hotel logistics, sponsor & exhibit management and social event management
  • Maintaining project timelines, priorities, and checklists
  • Supporting speaker management with the Operations team, including ongoing direct communication with clients and speakers to help coordinate speaker invitations and entitlements, presentation materials, travel arrangements and etc.
  • Assist with event preparation requirements as needed (i.e. registration materials, name tags, attendee materials, printing needs, shipping requirements and show flow file management).
  • Updating project registration systems and online conference management software and websites
  • Producing accurate and complete reports including rooming lists, registration lists and F&B grids
  • Supervising and training on-site staff, suppliers, and event contractors
  • Managing and leading the full scope of smaller projects, as required
  • Sit in client facing meetings and conference calls and provide updates and draft minutes
  • Maintaining up-to-date documentation and user manuals, while working on developing new templates

DESCRIPTION OF THE RELATIONSHIPS

• This job function reports directly to the Senior Manager, CCS and the appointed association Executive Director, and indirectly to the Director, CCS.
• This job function works in collaboration with project managers and coordinators and MCI Canada business units, as required.
• The successful candidate will
  • Work and collaborate internally with all members of the Consulting & Community Solutions team, the accounting team, MCI Canada and MCI global colleagues.
  • Work and collaborate externally with association clients, consultants, vendors, and suppliers.
  • Provide a high-level of internal and external customer service while maintaining a strong professional relationship with all stakeholders.

JOB REQUIREMENTS

• Minimum of two years of relevant industry, association management, event management, hospitality, and/or not-for profit experience
• Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
• Excellent verbal and written communication skills.
• Knowledge of the association and not-for-profit business environment.
• Able to travel in Canada and, if necessary, internationally.

SPECIFIC TECHNICAL SKILLS

• Strong computer skills are a must:
  • Highly proficient levels in SharePoint, MS Excel, Word, PowerPoint, and Outlook
  • Effective ability to use computer software and technology to organize and present client data and information
• Experience working with a range of technology systems specific to:
  • Membership
  • Registration
  • Learning Management Systems
  • Email Marketing Platforms
  • CRM platforms

ADDITIONAL SKILLS / LOCAL REQUIREMENTS

• Ability to persuade and negotiate
• A highly motived and entrepreneurial mindset
• Empathy to work with diverse customers, staff, managers, and authorities
• Problem-solving skills
• Ability to multitask, balancing a variety of projects and clients
• Creativity and imagination
• Excellent presentation skills
• Excellent analytical skills and attention to detail
• Ability to conduct in-depth research
• Exemplary planning and project management skills
• Strong inter-personal skills including cross cultural understanding
• The position may require occasional travel and work on evenings and weekends.
• Additional requirements include but are not limited to:
  • Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.
  • Moderate lifting, especially during on-site execution of events, and a considerable amount of walking and standing is expected.
  • Must be bondable

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!