Customer Account Coordinator

XTL Distribution is looking for a Customer Account Coordinator for our Delta Warehouse!

The ideal candidate for this position is someone who is focused on detail and will strive to adequately meet our customer’s needs.

Responsibilities

• Develop and maintain customer relationships
• Update customer profiles and monitor accounts
• Create orders while ensuing invoices and billing are accurate
• Prepare reports required for clients and/or sales
• Modify and update customer account data
• Follow up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
• Check that transactions and services are correctly entered into the system and invoiced
• Schedule and update appointments when required from customers
• Follow up with customers on a regular basis
• Communicate customers’ requests/ needs with operations
• Ensure data integrity while complying, tracking, managing and completing the orders
• Ensure quality of all services and verifying accuracy of data prior to completing the orders

Requirements

• Must have at least 1 year of previous experience working in a warehousing, transportation or logistics environment
• Excellent customer service skills and professional demeanor
• Strong business acumen and problem solving skills
• Strong knowledge of Microsoft Suite
• Knowledge of AS400 is an asset
• Able to work independently with little supervision with a strong attention to detail
• Able to juggle multiple projects, some with conflicting deadlines and give close attention to detail

Shift

• Monday- Friday, from 8:30 am to 5:00 pm

Benefits

• Group insurance benefits paid at 100% by the employer after the probationary period;
• Have a competitive salary
• RRSP match program with match up to 3% (after completion of 3 months probation)
• “Open Door” corporate culture
• Pay based on experience

Interested applicants, please forward your resume by responding directly to this ad. All applicants will be treated with the highest degree of confidentiality.

We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply.

We would like to thank all candidates for their interest, however only qualified applicants will be contacted.

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