Dispatch Supervisor

IKON Complete Inc. is a Recruitment & Search Firm specializing in identifying, & sourcing top performers for our clientele. Our clients include industry leading organizations who partner with us to be an extension of their HR & Recruitment function.

Position : Dispatch Supervisor – Weekend Shift

Location: Kitchener, ON

Pay Rate: $65,000 

Industry: Trucking / Logistics / Dispatch

Employment Term: WEEKEND SHIFT / Permanent

Roles & Responsibilities :

• Supervise and lead the dispatch team during weekend shifts, providing guidance, support, and direction to ensure smooth and efficient operations.
• Coordinate the assignment of truck drivers to pickups and deliveries, optimizing route planning and resource allocation to meet customer demands and delivery deadlines.
• Monitor driver performance and productivity, providing feedback and coaching as needed to maintain high levels of service quality and efficiency.
• Act as a point of contact for drivers, addressing any issues, concerns, or emergencies that may arise during weekend shifts, and implementing effective solutions to minimize disruptions.
• Collaborate with other departments, including logistics, customer service, and maintenance, to facilitate seamless communication and coordination of activities to support weekend operations.
• Utilize dispatch software and GPS tracking systems to monitor fleet activities, track shipments, and maintain real-time visibility of driver locations and delivery statuses.
• Ensure compliance with all relevant regulations and safety standards governing the transportation industry, including hours of service regulations and vehicle maintenance requirements.
• Prepare and maintain accurate records and reports of dispatch activities, including driver assignments, delivery schedules, and any incidents or deviations from planned routes.

Qualifications & Experience :

• High school diploma or equivalent; additional education or training in logistics, transportation management, or a related field is preferred.
• Proven experience in dispatching, logistics coordination, or a similar role within the transportation industry, with at least 2-3 years of supervisory or leadership experience.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve performance goals and deliver exceptional service.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with drivers, customers, and internal stakeholders.
• Proficiency in using dispatch software, GPS tracking systems, and other relevant technology tools to manage fleet operations and track shipments.
• In-depth knowledge of transportation regulations, safety standards, and best practices governing the trucking industry.
• Ability to remain calm under pressure and make sound decisions quickly to resolve operational issues and ensure on-time delivery.
• Flexibility to work weekend shifts and adapt to changing schedules or priorities as needed to support 24/7 dispatch operations.
• Strong problem-solving skills and a proactive approach to identifying and addressing potential challenges or obstacles in transportation logistics.

Note: We thank all candidates for their time. Please be advised, once the profile is reviewed by our talent team, only those selected to proceed will be contacted to discuss next steps.

IKON Complete Inc. is committed to providing accessibility to qualified candidates with disabilities. Requests for accommodation can be made at any time at ikoncomplete.com/accessibility-policy-aoda/