Enablement Practitioner, Toronto

Description

The Field Excellence & Enablement Team is an impactful team chartered with driving the business forward. This involves running and owning global enablement programs at a local level. The team works on the most pressing issues for the business and has hands-on involvement in making the fast-paced business unit a success.

The Field Enablement and Excellence Teams shape and deliver extraordinary live and virtual experiences globally from on-demand content to classroom and community based learning dedicated to enabling every seller around the world to do the greatest work of their lives. We do this for skills, do my job, product and industry from onboarding onwards. Our team is responsible for enhancing the impact of global initiatives and curriculum by embedding it in the field, leveraging SMEs, peer to peer learning and strong regional partnerships.

This dynamic, action-oriented team is looking for an organized, hands-on Enablement Practitioner (EP) to partner with senior Enablement Business Partners and sales leaders to bring localized sessions to a specific region. The EP is responsible for the program management, orchestration and facilitation of in-region, in-office, local language enablement sessions. This includes engaging subject matter experts in the customization of existing global content to address regional nuances.

As a key member of the Field Enablement and Excellence Team, you'll support our Value Chain through Discovery: sharing with stakeholders identified opportunities for enablement locally to maximize the impact of global initiatives and curriculum by embedding it in the field, leveraging SMEs, peer to peer learning and strong regional partnerships. Main Responsibilities

• Deliver Learning Circles to bring enablement to the local level and maximize the effectiveness of global initiatives
• Provide production support to the Global Delivery teams, ensuring the smooth execution of training classes in local hubs
• Work closely with Enablement Business Partners (EBPs) to understand needs of the business and serve as an expert on catalog of content
• Work cross functionally with Delivery Teams, EBPs, REWS, etc to deliver exceptional learning experiences
• Identify and engage SMEs within the Salesforce for Salesforce (SF4SF) community to tailor global content for regional nuances
• Be a power-user in all internally-used products and tools
• Lead operations of in-region programs:
• Manage registration, learner tracking, learner invites, Slack channels
• Source delivery subject matter experts/ leader speakers and manage logistics
• Manage survey analyses and CSAT tracking
• Data and reporting
• Build and maintain relationships with stakeholders inside and outside of Global Enablement to ensure strong cross-functional collaboration
• Must be in office 3x a week (Toronto)

Target Skills/Experience

• Strong interest in facilitating and leading in-person enablement sessions and/or 1-2 years experience.
• Ability to use multiple communication channels in an impactful manner to convey key messages to stakeholders across the organization.
• Become catalog expert with ability to identify and propose solutions to regional teams and achieve desired outcomes
• Ability to quickly build trusted relationships and work effectively with cross-functional colleagues
• Self-motivated, accountable, diligent and resourceful
• Utilize internal tools to track, report and analyze performance of programs
• Change oriented. Works effectively in the face of ambiguity, shifting priorities, and rapid change.
• Ability to lead all aspects of a variety of projects/programs and supporting tools simultaneously
• Bias for action with a strong sense of team and inclusivity
• Excited to join a team and build a career at Salesforce