IT Help Desk Technician

IT Help Desk Technician

About us

ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients' operational needs into lucrative business opportunities. Our integrated services are designed to provide added value and streamline our customers' experiences. As one of the largest woman-owned asset-based transportation companies in North America, we have experienced remarkable organic growth since our inception in 2012, expanding from a single business unit comprising 60 employees to now encompassing four thriving business units with a dedicated team of 500 skilled professionals. This substantial growth positions us favorably to continue our upward trajectory and further expand our operations.

About the role

Andy Transport is looking for a knowledgeable IT Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for internal clients.

What you’ll do here:

· Perform remote troubleshooting through diagnostic techniques and pertinent questions;

· Determine the best solution based on the issue and details provided by internal clients;

· Walk the internal client through the problem-solving process;

· Direct unresolved issues to the next level of support personnel;

· Provide accurate information on IT products or services;

· Record events and problems and their resolution in logs;

· Follow-up and update internal client status and information;

· Pass on any feedback or suggestions by internal clients to the appropriate internal team;

· Identify and suggest possible improvements on procedures.

What you bring to the table:

· Proven experience as an IT Help Desk Technician or other internal client support role;

· Tech savvy with working knowledge of office automation products, databases, and remote control;

· Good understanding of computer systems, mobile devices, and other tech products;

· Ability to diagnose and resolve basic technical issues;

· Proficiency in English and French;

· Excellent communication skills;

· Internal client-oriented and cool-tempered;

· BA in IT, Computer Science, or relevant field.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

· Competitive salary and flexible work arrangements.

· Benefits package, including virtual healthcare.

· Access to tools and resources for physical and mental health, embracing change, and connecting with colleagues.

· Inspiring leaders and colleagues who support your growth.

· Engage in inclusive employee-led networks for education, inspiration, amplifying voices, building relationships, and development opportunities.

· Contribute to the community through a unique Community Impact program aligned with your interests.

We are an equal opportunity employer

At Andy, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.