Logistics Account Manager

We’re looking for a Logistics Account Manager to join our Distribution Team in Markham, On Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025. As a Logistics Account Manager you’ll be responsible for managing the physical distribution, supply chain, and customer logistics of Signify products and services. We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What You’ll Do

• Define and implement the physical distribution service level agreements of Signify. Monitor its execution, identify non-conformity, and lead corrective actions.
• Design and communicate the supply chain part of the Customer Service Offer, including order, delivery, and return policies
• Identify continuous improvement plans (quality, productivity, or service): realize deep dive on cost, quality and service, identify root causes, define a yearly roadmap to execute impacting plans with various stakeholders. Build a project pipeline, monitor its progress and results.
• coordinate customer logistics with 3PL partners, understand and negotiate customer requirements and solutions, and implement and monitor them for satisfaction and cost.
• Represent logistics in customer performance review and establish logistics-to-logistics relationship

Your Qualifications

• You've a least 5 years of relevant experience as a Customer Logistics Manager with a degree in Business or Supply Chain Management or related discipline
• Expertise in Customer Order processes, Global distribution processes and capabilities, finance, and IT systems.
• Commitment to customer satisfaction and loyalty
• Ability to analyze data and use digital tools
• Collaborative mindset and ability to think strategically (analyze situation, propose solutions in line with Customer needs and align with company strategy).
• Proficient in communicating, pitching, and negotiating with customers.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you. What You’ll Get In Return… We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. We are an equal opportunity employer and is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To be eligible for this position, you must legally be permitted to work in Canada and travel within North America, without any additional sponsorship support from Signify. See #SignifyLife through the eyes of our employees!