Manager, Operations

Position Description Summary

Reporting to the Site Manager the successful candidate will be responsible for maximizing the performance and daily activities of supervisors. He/she will provide leadership, motivation, training, and development of the workforce.

Principal Accountabilities

•Establishes, maintains and promotes high standards of customer service 

• Achievement of operational performance as defined by customer contract, and metrics.
• Executes daily customer/vendor contract requirement and identifies accessorial activity and ensures necessary documentation.
• Provides professional environment with relation to external customers such as drivers, dispatchers, customer representatives.

Associate

• Provides a safe, secure, clean and fair work environment for associates
• Provides for Supervisors performance reviews, development and/or succession planning as appropriate
• Takes an active role in site workload planning and volume forecasting (i.e. staffing, equipment, space)
• Organizes and leads the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses efficiency of the associate work.
• Ensures the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and cared for (i.e MHE, Scanners, printers, PC)
• Advises Site Manager of any deviations from work plans either customer designed or site initiated.
• Coordination of work flow across all shifts to gain maximum efficiency.
• Identifies areas of improvement or opportunity within operations/shifts.
• Ensures all shifts are working for the common benefit of the business.
• Identifies and develops training needs and programs for floor associates with Supervisors.
• Participates in safety committee and ensures compliance within the shifts.
• Participates and ensure compliance with internal audits.
• At unionized sites only develops relationships with union reps at floor level and guides group to team environment.
• Provides full back up and support for customer when Site Manger is off site or on vacation.
• Assists in the management of cost control and production targets.
• Communicates and implements change as directed.
• Provides leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
• Administration duties as required to ensure daily KPI performance is achieved.
• Continuously monitors the performance and activities of the warehouse through the use of KPI’s, with a primary focus on cost controls.

Process

• Plans, manages and adjusts the daily workload and staffing to minimize the unplanned overtime.
• Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.
• Participates in the completion of workshop action plans, projects and best practices sharing /implementation.
• Collaborate with other sites to share in safety, processes and best practices initiatives.
• Administration duties as required to ensure daily KPI performance is achieved.

Knowledge and Skills

• Post-Secondary education preferred
• Ability to work flexible hours, multiple shifts required for coverage
• 5 – 10 years’ experience in Logistics, 3-5 years in a supervisory role
• Ability to excel working in an extremely fast paced environment
• Intermediate Continuous Improvement Methodology knowledge
• Demonstrated strong leadership, influencing and interpersonal skills
• Process management and labour planning
• Excellent communication/presentation skills and high integrity
• A high degree of initiative and the ability to work in a team environment are essential
• Effective planning and decision making ability
• Excellent knowledge of overall warehousing processes
• Strong computer skills
• Conflict Management