Operations Dispatcher / Router Float

Posting Date: June 11, 2024  
Work Location Type: Toronto Freight  

Job Code: 1270 

Schedule: Flexibility to work various operational shifts
Location: 1150 Martin Grove Road, Etobicoke, ON   
Reports to: Operations Manager 

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.

Responsibilities

Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives
Authorize drivers request to leave territory
Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience
Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers
Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts
Collaborate with management to re-allocate service commitments such as pickups and load balance drivers’ routes when required
Cross functional communication within dispatch department
Maintain database and generate reports requested by operations management

Additional Responsibilities

Routing of all shipments to GTA using CLI Software. Coverage for Dispatchers and Routers.

Additional Skills:

• Excellent communication in diverse environment
• Exceptional customer service skills
• Geographical knowledge of GTA

Education

College diploma Required

Experience

Minimum 1 year experience

1 year experience using CLI System Software

Skills

Computer Operations Standards and Procedures

Operations Management

POSTING DETAILS
Location: 1151 Martin Grove Road, Etobicoke, ON
Working Conditions: Office Environment 

Reports to: Operations Manager 

 

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.  

 
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to  

 
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.  

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