Order Processing Specialist

Paleovalley & Wild Pastures are revolutionising health for both customers and the planet. They offer high-quality, sustainably sourced products through our e-commerce platforms. Paleovalley provides customers with premium ingredients, and Wild Pastures collaborates with family farmers to supply grass-fed and pasture-raised meats at unbeatable prices. The two companies have seen rapid annual growth (60% to 100%) and aim to extend this momentum to maximise their positive global impact.

The diverse team of 85, spread across multiple U.S. states and, very soon, internationally, encompasses roles in marketing, media buying, design, operations, logistics, and more. As a family-owned business, Paleovalley strives for a work environment that's fun, challenging, and rewarding, promoting physical and mental well-being.

The company culture thrives on unity, respect, and empowerment. Here are a few words from the team members:

"Working at Paleovalley, I've found a mission-driven company that aligns with my values and cultivates an exceptional work environment."

"Paleovalley is a company that truly cares about its employees. The atmosphere is kind and supportive."

"Since day one, I've felt an incredible level of support and positivity from the team."

Sounds like your dream workplace? Then keep on reading!

The Order Processing Specialist will ensure that orders are processed accurately and efficiently. You will be responsible for managing orders through ShipStation, which involves tasks such as verifying addresses, adjusting shipping rates as needed, handling international orders, resolving any duplicates, and selecting the best shipping methods. In this role, you will also be in charge of assigning orders to warehouses based on available stock and keeping precise records of order details like types and quantities.

More specifically, you will be responsible for:

1. Order Verification and Correction:

• Review orders in ShipStation for accuracy and completeness.
• Correct address errors by cross-referencing with Google and internal databases.
• Resolve shipping rate discrepancies and apply appropriate rates based on order specifics.
• Identify and address duplicate orders to ensure accurate processing.
• Combine orders when possible to optimise shipping efficiency.

2. Warehouse Assignment and Shipping Optimization:

• Assign orders to warehouses based on stock availability and shipping location.
• Ensure correct shipping methods are applied, especially for international orders.
• Optimise shipping methods to save on costs and improve delivery times.

3. Order Posting and Reporting:

• Post-order counts on specified days and times in designated communication channels.
• Maintain accurate records of order types (domestic, international, gift) for each warehouse.
• Generate reports detailing order statistics and shipping methods for management review.

4. Stock Management and Warehouse Transfer:

• Collaborate with the supply chain team to identify stock shortages in specific warehouses.
• Transfer orders containing out-of-stock items to the appropriate warehouse for fulfilment.
• Ensure accurate updating of shipping locations and order assignments post-transfer.

⏰ Working Hours:

This is a full time position, with the working hours set from 2 AM EDT to 8 AM EDT.

To excel in this role, you need to have:

✅ Previous experience in order processing, preferably in an e-commerce or logistics environment.

✅ Familiarity with ShipStation or similar order management systems.

✅ Strong attention to detail and ability to maintain accuracy in a fast-paced environment.

✅ Excellent problem-solving skills, particularly in addressing address and shipping rate discrepancies

✅ Effective communication skills for coordinating with internal teams and providing updates.

✅ Ability to work independently and prioritize tasks effectively to meet deadlines.

What’s in it for you?

• 💰 Earn a monthly salary of $1500 - $1750*
• 🌴 Global Work Flexibility: Work remotely from anywhere in the world.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Paleovalley to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Paleovalley’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Paleovalley, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at:

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

We look forward to receiving your application!

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