Process Engineering Specialist II

Description

Reporting to the Manager Process Engineering – First & Last Mile the Process Specialist II role is responsible for leading process and performance excellence programs within the First and Last Mile operations umbrella. Key areas of responsibilities include;

· Ensure the First and Last Mile policies and procedures are designed to comply with internal and external business requirements

· Provide governance within the Business Process Framework to ensure that all processes associated with the First and Last Mile perform within set guidelines and achieve customer expectations

· Oversee tasks with multiple groups ensuring departmental alignment on Terminal Excellence projects and initiatives

Responsibilities

· Lead and coordinate the evaluation of processes, systems and technology impacting operations as per the approved business requirement

· Develop routines and best practices to ensure quality and performance

· Ensure processes comply with safety and quality standards

· Meet with operations managers to assess existing processes. Document voice of customer and assess requirements for first and last mile

· Lead and manage the exploration of process improvement strategies, documentation, data collection, defect management, and take to market activities within the first last mile

· Work with the Process Manager – FLM to execute deliverables assigned to complete the project scope on time and within budget

· Lead and conduct lessons learned exercises for continuous improvement of associated standardized processes

· Provide the Process Manager with process documents and standard operating procedures

· Develop job aids and reference materials

· Communicate and update project status and activities to all stakeholders

· Provide training and monitoring support to operations for system upgrades

Experience

· Minimum of 4 years of relevant work experience in a high availability Transportation/Supply Chain/ Network Logistics operation. Experience within the Courier First and Last Mile considered an asset

· Experience with transportation processes and standard operating procedures

Education

· Degree in Industrial Engineering/BS degree in Engineering graduate considered and asset

· Lean/Six Sigma training (Green Belt or above is preferred)

Skills

· Advanced technical skills

· Analytical thinker

· Strong leadership, project and time management skills with the ability to prioritize multiple projects in an agile approach

· Problem solver and strategic thinker with a strong work ethic and ability to work independently in a fast-paced environment

· Ability to work with a high degree of detail and accuracy constantly meeting deadlines

· Strong written and oral communications skills. Bilingual (English/French) considered an asset

· Knowledge in MS applications (i.e. Excel, Word, Outlook, PowerPoint, Project)

· Experience with UAT and JIRA