Sales manager, Events and Convention services

Workplace : 1050 De La Gauchetière St W, Montreal, QC H3B 4C9

Status : Full-time

Salary : $67 000 per year

Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal. The Marriott Château Champlain is a 1-minute walk from the metro, accessible through an underground passage adjacent to the Bell Centre and also via 1000 De La Gauchetière. This iconic Montreal hotel, with its 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, was completely renovated in 2021 and can accommodate up to 1000 guests. If you are seeking a modern and stylish work environment, join the inspiring team of one of the largest downtown hotels in Montreal.

Reporting to the Director of Sales, the Group Services Manager will be responsible for supervising and coordinating all activities related to groups within the establishment. You will be the primary point of contact for group clients and will work closely with internal teams to ensure an exceptional customer experience.

Responsibilities:

• Manage inquiries and group reservations with professionalism and efficiency.
• Collaborate with sales teams to develop customized offers that meet the specific needs of group clients.
• Coordinate logistical and operational event planning for groups, ensuring all details are accounted for.
• Ensure smooth communication between group clients and relevant internal teams (sales, marketing, logistics, etc.).
• Oversee the execution of events and activities to ensure compliance with quality and service standards.
• Provide support and guidance to clients throughout the process, from reservation to event realization.
• Manage the budget allocated for events and group services, ensuring efficient resource utilization.
• Identify opportunities for process and service improvements to enhance the customer experience.
• Collect and analyze customer feedback to assess satisfaction and identify areas for improvement.
• Supervise and lead the team dedicated to group services, maintaining a positive and productive work environment.

Required Qualifications and Skills:

• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Strong organizational skills and great attention to detail.
• Prior experience in event management or group services is a plus.
• Leadership and team management skills.
• Ability to quickly solve problems and make informed decisions.
• Knowledge of trends and best practices in the field of group services.
• Proficiency in computer tools and project management.
• College diploma in a related field (event management, hospitality, tourism, etc.), or equivalent experience.
• 2 to 3 years of experience in a similar role, with coordination and management responsibilities.

Benefits:

• 50% employer-covered group insurance after the probation period.
• Dry cleaning for professional attire.
• Included meals (taxable).
• Three (3) weeks of annual vacation.
• Seven (7) personal days per year.
• Work-life balance.
• Office accessible from Bonaventure metro station.
• Discounts at Marriott and Tidan hotels worldwide.

Languages : Bilingualism (French and English) in both spoken and written form is required for this position, as we serve an international clientele.

About Us:

Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website:

Why Join Our Team:

In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.

Social life is at the heart of the company, especially after the pandemic. Each hotel has its own social calendar. Tidan's HR team is always there to listen and support you in your career path.

We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.