Sales Support Engineer

Location can be in Coquitlam BC or Salmon Arm BC

ABOUT TALIUS

Talius is a cleantech building materials company specializing in the manufacturing of solutions for shade, security, and storm protection. For the past 40 years, we have earned the reputation of an industry-leading manufacturer that consistently delivers quality products with pride in craftsmanship. Our value proposition is to provide our clients with excellent service, innovative products, superior after-sales support, and the right solutions for shade, security, and storm protection.

Talius is committed to building an inclusive work environment where each employee is valued and can feel they truly belong.

WHO YOU ARE

You are an individual with positive energy, engineering background and strong attention to details. As the Sales Support Engineer, you will be responsible for delivering outstanding value to our customers in technical consultation, sales support, order fulfillment, process administration and reporting. If you have a great attitude and a willingness to learn, we will also provide training to help you become successful in your role and develop your career with Talius.

Your responsibilities include:

Technical Support

• Provide technical expertise to internal and external customers to achieve the greatest level of customer satisfaction.
• Develop a deep understanding of our product portfolio and technical features, and engage customers to identify the best solutions that align with their goals.
• Collaborate with the sales managers to prepare technical proposals and quotations for customers, ensuring accuracy and relevance.
• Create and deliver technical, order processes and system training, presentation and demonstrations to customers to showcase the usage scenarios and advantages of our solutions.
• Assist in troubleshooting technical issues and find suitable solutions for customers.
• Stay updated on industry trends, competitor products, and market dynamics to provide insights and recommendation to the sales team and customers.

Process Administration

• Create and process quotes and sales orders accurately and in a timely manner
• Manage customer accounts, follow up with customers on quotes and information, and provide troubleshooting assistance for orders, order status, and other customer requests
• Maintain accurate, organized and accessible filing system on issue log, pending issues and follow up items
• Collaborate with production and supply chain on planning, scheduling and logistics of orders
• Maintain updated records of orders, suppliers, and customers
• Identify bottlenecks in the sales process and make timely recommendations on improvements
• Assist with coordination of logistics, policies, procedures, support plans, etc.
• Assist with administrative and reception duties
• Other related duties as required

YOU ARE

• Sense of ownership and pride in your performance and its impact on company's success
• A person with strong technical aptitude and troubleshooting skills
• Solution oriented with strong customer service aptitude
• Proactive with flexible attitude to meet changing work needs and demands
• Willing to learn, and open to continuous improvement
• Detail-focused, reliable and punctual
• Bilingual- English and French an asset
• Willing to step up and help out where needed

YOU HAVE

• Bachelor's degree in Engineering, Business or related field
• Outstanding written and verbal communication skills; must be a direct, articulate, and thoughtful communicator
• Strong people skills and relationship management skills
• Analytical and problem-solving skills
• Excellent organizational and time management skills
• Ability to understand, refine, and present streamlining processes
• Ability to work independently and within a team environment Ability to work in a fast-paced environment
• Proficiency with MS Office (Word, Excel, Outlook)
• Technical/Engineering background an asset
• Software knowledge an asset
• Ability to work over time hours if required

ADDITIONAL INFORMATION

Talius is an equitable employer. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

HOW TO APPLY

Please forward your resume with cover letter before November 30, 2023 .

Job Type: Full-time

Work Location: Salmon Arm, or Coquitlam, BC

Job Type: Full-time

Salary: $25.00-$35.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's Degree (required)

Work Location: In person