Solutions Coordinator

Position Summary

Reporting directly to the Member Relations Coordinator, the Solutions Coordinator plays a pivotal role in facilitating the delivery of innovative solutions and services to their members. This individual will act as a bridge between their members and the array of resources they offer, communicating and facilitating their offerings to members. The Solutions Coordinator is responsible for understanding member needs, coordinating the development of customized solutions (when required), and ensuring the effective delivery of services.

Key Responsibilities

Serve as the primary point of contact for member inquiries, identifying needs and recommending appropriate resources or solutions.
Coordinate with other staff to develop and implement solutions tailored to member needs.
Manage the Canadian Electrical Code (CEC) update cycle, including (but not limited to):
coordinating with training provider(s);
arranging venues;
work with other staff to ensure timely communication of classes, sufficient supplies and other logistics are in place;
manage registration/certification process within GrowthZone; and,
manage inbound and outbound communication with members/students as it relates to the CEC update cycle.
Serve as “Power User” of GrowthZone, acting as the primary source of information as to how best to use and troubleshoot GrowthZone.
Assist with projects related to the development and rollout of new services or enhancements to existing offerings.
Manage and coordinate the issuance of ECAA Fire Alarm “PIN Cards”, including the maintenance of records (ensuring integration of GrowthZone).
Process and issue Certified Master Electrician (CME) applications and cards, as required.
Support the processing and issuance of Professional Electrical Contractor (PEC) applications and credentials, as required.
Monitor and report on the effectiveness of solutions and services, providing insights for continuous improvement.
Maintain up-to-date knowledge of industry regulations, standards, and best practices.
Develop and maintain strong relationships with members, understanding their business models and challenges to offer more targeted and effective solutions.
Work closely with the team to leverage digital tools and platforms for the delivery of services and solutions, ensuring they are accessible and user-friendly for members.
Participate in strategic planning sessions to contribute to the development of long-term goals and initiatives aimed at supporting the electrical contracting industry in Alberta.
Facilitate feedback loops with members to gather insights on the effectiveness of solutions and identify areas for enhancement or new opportunities for support.
Support our clients events (including training/education) as required.
Working with other team members to monitor and update (with approval) content related to member services on the website and online portals, ensuring information is accurate, current, and engaging.
Skills

Leadership: Ability to lead projects and work collaboratively with different teams.
Communication: Exceptional verbal and written communication skills.
Analytical Thinking: Strong analytical skills with a focus on problem-solving and innovation.
Organizational: Excellent organizational skills and attention to detail.
Adaptability: Ability to adapt to changing industry trends and member needs.
Working Conditions

This position is based in our Edmonton office with standard office hours.
Occasional overnight and same-day travel to member sites, events, and conferences may be required.
Some lifting required

QUALIFICATIONS:

Education: Bachelor’s degree or diploma in relevant field (e.g., business administration, communications).
Experience: Previous experience in customer service or member relations preferred; experience in association or non-profit organizations beneficial.
Knowledge: Strong understanding of electrical contracting industry, including regulations, standards, and best practices; familiarity with Canadian Electrical Code (CEC) desirable.
Communication Skills: Excellent verbal and written communication skills.
Analytical Skills: Ability to analyze member needs, identify trends, and provide innovative solutions.
Organizational Skills: Strong organizational skills and attention to detail for coordinating projects and managing resources.
Leadership Abilities: Capability to lead projects, work collaboratively with different teams, and inspire others towards common goals.
Adaptability: Capacity to adapt to changing industry trends and member needs.
Technical Proficiency: Proficiency with software tools and platforms, including CRM systems like GrowthZone, advantageous.
Interpersonal Skills: Strong interpersonal skills and ability to build and maintain positive relationships with members and colleagues.