Store Operations Manager Home Furnishings

Description

Showroom:

• Develop innovative processes to enhance showroom success.
• Triage, allocate, and track incoming inquiries.
• Implement and manage CRM systems for streamlined operations.
• Oversee IT and utility management.
• Maintain facility and liaise with landlords.
• Foster a culture of collaboration and positivity.
• General management of the showroom operations.

Sales Support:

• Manage pipeline and reporting.
• Develop prospecting systems.
• Handle triage and initial inquiry responses.
• Allocate opportunities effectively.
• Provide support across trade, contract, and consumer sales.
• Coordinate site visits and showroom appointments.

Administration:

• Track and report all activities.
• Undertake light bookkeeping using QuickBooks.
• Manage payables and receivables.
• Generate management reports.
• Systematically track shipments.

Marketing:

• Develop and execute transformative digital strategies.
• Drive overall strategy in collaboration with sales.
• Create and distribute compelling multimedia content.
• Forge strategic partnerships and collaborations.
• Monitor and optimize marketing metrics.
• Manage Google reviews and responses.
• Oversee third-party SEO and social media partners.
• Collaborate with the sales team on email campaigns.
• Refine toolkits, collateral, and guerrilla marketing efforts.

Logistics:

• Manage third-party freight partners.
• Coordinate incoming shipments from Europe.
• Oversee delivery and installation partners.
• Coordinate outgoing deliveries and installations.
• Manage warehouse operations for continuous improvement.

Requirements

• Extensive experience in managing high-quality furniture or space solutions stores.
• Proven leadership skills in driving initiatives and managing teams.
• Strong strategic thinking combined with hands-on tactical expertise.
• Exceptional communication skills, both verbal and written.
• Ability to identify, develop, and retain partnerships.
• Track record of successful content strategies across various platforms.
• Proficiency in Microsoft Office and relevant software.
• Graphic design experience and CAD proficiency are advantageous.