Student Recruitment & Communications Assistant

Description:

About us: The Office of Student Recruitment (OSR) in the University Admission and Outreach is responsible for the strategic, university-wide approach to student recruitment to target and attract students to the University of Toronto. Working closely with academic divisions, OSR is responsible for regularly planning, implementing, assessing and revising a full spectrum of student recruitment initiatives. Your opportunity: Under the direction of the Assistant Director, Recruitment & Admissions Communications, the Student Recruitment & Communications Assistant will work closely with the recruitment team and other members of the office. The successful applicant will support the activities of the University Admissions & Outreach in order to attract well-qualified undergraduate students to the University of Toronto, assist in coordinating events and programs, and help maintain the university’s constituent relationship management system for undergraduate recruitment. The incumbent will provide general support to the Office of Student Recruitment in areas such as the Ontario Universities’ Fair & other on-campus events, welcoming visitors to the campus, providing information to visiting families. The incumbent will respond to enquiries from prospective applicants, their families, high school officials and the general public by phone, e-mail, in person and through web communications. In addition, the incumbent will assist in implementing UAO's electronic communications strategy (website content maintenance, blogs, social networking sites, etc.); research, write, post and help maintain content for UAO webspace; act as an ambassador to our online community through social media, message boards, webcasts, etc.; aide communications team in creating both print & digital content; support special projects. Your responsibilities will include:

• Disseminating program materials to prospective students and applicants; Liaising with prospective students to provide detailed registration information
• Determining logistical details and activities for events and/or programming; Coordinating the shipping of recruitment materials to schools and event organizers
• Updating and maintaining records
• Acting as the first point of contact for general enquiries; Providing routine information on programs and events; Providing detailed information regarding admission requirements to prospective students and applicants
• Resolving issues within the scope of the role and escalating problems as required; Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Liaising with contacts to facilitate and initiate outreach opportunities; Liaising with contacts to resolve web management issues
• Maintaining information on digital platforms and/or printed materials; Verifying the accuracy of information posted on digital platforms
• Creating and maintaining presence on social media platforms

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience
• Minimum of two (2) years related experience in student recruitment, counselling, or student activities, preferably at the University of Toronto
• Experience working with Constituent/Customer Relationship Management (CRM) systems, complex databases, social media, and maintaining websites
• Experience with web content management systems, such as WordPress and Drupal, and constituent relationship management systems
• Advanced computer skills (Microsoft Office, Adobe Acrobat)
• Knowledge of emerging technologies, networks and communication tools, such as blogs and social networking sites
• Strong understanding of writing content for the web and social media
• Excellent attention to detail is essential
• Excellent demonstrated organizational and communication skills
• Reliability - possessing sound judgment and common sense
• Flexibility - being able to adapt to changing circumstances

Assets (Nonessential):

• Familiarity with the University's programs and structure an asset
• HTML, Adobe Creative Suite (Acrobat, Dreamweaver, Photoshop, Illustrator, InDesign) experience an asset

To be successful in this role you will be:

• Adaptable
• Communicator
• Multi-tasker
• Organized
• Problem solver
• Team player

Closing Date: 06/24/2024, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Term; This is an approximately 9-month contract position until March 2025.
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.