Business Development Centre Representative

Adecco is currently seeking a full-time experienced Business Development Centre Representative to join our esteemed client, Porsche, a leading luxury automotive manufacturer and retailer specializing in high-performance sports cars, SUVs, and sedans in North York, ON. Within the After Sales department, the BDC Representative plays a pivotal role in delivering a reliable, premium, and comprehensive Service experience to all clients. If you are enthusiastic about luxury cars and possess the necessary skills, we encourage you to apply now!

• Pay rate: $21/hour

• Location: North York, ON

• Shifts: Monday to Friday, with alternate Saturdays

• Job type: Temporary | Full-time

Responsibilities:

• Communicate effectively by telephone and email with customers (both inbound and outbound communication)

• Work toward guaranteeing excellent, high-quality communication for all PCNT customers

• Schedule service and maintenance retention appointments

• Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively to Porsche standards.

• Coordinate internal work, liaison with Service, Parts, and Sales Department staff.

• Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.

• Utilize dealership call scripts for all inbound and outbound service calls.

• Update information regarding all scheduled and confirmed appointments with the customers.

• Accomplish all daily, weekly, and monthly goals as established by the Business Development Center Manager (BDCM).

• Streamline the Business Development Center Manager with information regarding all verbal communication with customers.

• Document information in the Appointment Log when an appointment is scheduled.

• Study products and services to continually enhance ability to assist customers.

• Communicate with the Business Development Center Manager about any potential customers issues or problems.

• Perform all outbound campaigns as periodically assigned by the Business Development Center Manager.

• Perform service administrative duties as requested by the Business Development Center Manager.

• Perform other duties as required by management.

Qualifications:

• Bilingual Mandarin/English is a must.

• A High School Diploma or bachelor’s degree is required.

• 1-2 years of dealership experience is an asset.

• Excellent customer service skills with a friendly demeanor.

• Strong attention to detail and ability to work well under pressure.

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

• Highly flexible, with solid interpersonal skills

• Able to effectively communicate both verbally and in writing.

• Results-oriented mindset with the ability to multitask in a fast-paced environment.

• Must be legally eligible to work, and reside in Canada.

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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