Field and In-house Service Technician- Intermediate

Xiris Automation Inc. is a privately held well established technology company located in Burlington Ontario. We manufacture “machines that can see” quality defects in manufactured goods and continuous processes for the metal fabrication industry. We pride ourselves on our financial stability, our international known brand name, our leading -edge technology and a long history of successfully implemented systems and satisfied customers worldwide.

Your Challenge:

As our In-house and field Service Technician you will apply your technical expertise to provide technical support, training and troubleshooting for our existing clients as well as new clients internationally. comprising 30% field service, 40% customer service, 30% repairs/maintenance. Applicants must be able to travel internationally.

Your Challenge will be to:

Install camera-based inspection equipment at customers’ sites across North America.

Conduct onsite client demonstrations

Train end-users in the use of our systems at customers’ sites

Work with our sales team to provide demonstrations of equipment to new prospective customers.

Provide time sensitive client support, on site, by phone and e mail

Perform troubleshooting and repairs of returned Xiris customer equipment.

Ensure that all related training documentation is kept up-to-date to reflect the evolution of our products and custom software.

Assist with administrative needs such as testing, cataloguing and assigning demonstration equipment to Sales staff

As our Ideal candidate you offer:

The ability to travel throughout North America 30% and 10% internationally

A post-secondary technical education in Electronics, Mechanical, Electrical or related fields

2-3 years technical field support experience

Competency in reading electrical/electronics schematics,

Expertise with Windows, PC software, operating systems and hardware

Professional presentation and excellent English communication skills.

Mechanical aptitude for component assembly and in-factory demonstrations.

Outstanding customer service orientation

TO APPLY:
Please contact the Employment Specialist you are working with at Centre for Skills Development to express interest. 
OR
Non-registered applicants, please contact your nearest Centre for Skills Employment Services office to find out how to apply:
• Burlington:
• Oakville:
• Milton:
• Mississauga:  

Post ID: HV-Xir

Company: Xiris Automation Inc.

Hours: Full time

Wage: $58,000–$62,000 a year

Status: Permanent

How to apply: see details in posting on how to apply

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