Field Service Engineer III

Agfa Inkjet Solutions is looking for a Field Service Engineer III provides expert technical guidance and support when highly complex issues arise that have a major impact on customers, dealers, service engineers, service management, manufacturing, and Engineering.

Excellent analytical and problem-solving skills. Ability to rapidly absorb & implement new technologies and procedures (hardware & software). Passion to provide outstanding service with personal initiative, attention to detail and commitment to quality.

Able to travel to customer sites throughout Canada and US (occasionally outside of North America) varying 40-80% depending on Business needs. Strong communication skills to contribute in Local competence centre (remote diagnostics & phone support)

Responsibilities, but not limited to the following:

• Skilled professional who specializes in providing technical support, maintenance, and troubleshooting for complex and advanced equipment or systems.
• Incumbent will be asked with little notice to assist with problem customer sites and to stay with the problem until it is solved
• Support Manufacturing and Engineering with technical support when new inks and hardware are introduced
• Work with field service zone managers to identify and react to issues.
• Provide second and third level support for NAFTA/WW
• Document escalations, follow-up with the assignee to assure prompt action
• Develop and distribute documentation for training and troubleshooting to improve skills of service engineers
• Perform Trade show support
• Advise the organization as it relates to competitive threats and industry trends
• Support workflow solution and have complete ownership of the system.
• Proficient with latest remote diagnostic technologies

Education:

• Minimum of a bachelor’s degree in Mechanical/Electrical/Electro-Mechanical Engineering
• Experience
• Specialized customer service skills to be able to deal effectively with volatile situations.

Specific skills:

• Excellent troubleshooting skills
• Adaptability and Learning Agility: As high-end field service engineers encounter various technologies and equipment, must be adaptable and quick learners
• Attention to Detail: Precision and attention to detail are crucial when working with advanced equipment. Meticulous approach to their work, ensuring accurate diagnosis, precise calibration, and thorough documentation of service activities.
• Safety Awareness.
• Team Collaboration
• Understanding of final output and end-user expectations
• Ability to lead and guide colleagues
• Strong mechanical and technical background
• OS / Network configuration

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

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