Operations Manager, Provincial Specialized Programs

Operations Manager, Provincial Specialized Programs

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Service Authority, patient safety is a priority and a responsibility shared by everyone at PHSA and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Provincial Specialized Programs, the Operations Manager leads all operational components of the Provincial Specialized Programs portfolio. These programs are administered by the PHSA on behalf of the Ministry of Health and include the province-wide Expensive Drugs for Rare Diseases (EDRD) process, and the Provincial Retinal Diseases Treatment Program (PRDTP). Access to treatment services is time sensitive, significantly high cost relative to most health care services, continuously evolving and expanding in clinical evidence, scope and coverage, coupled with significant day-to-day issue management. The Manager develops and implements operational plans, processes, and infrastructure to support the day to day administration of two very separate and autonomous programs. The Manager works closely with the Director to align all operational program components with strategic plans and clinical policy. The operational components include but are not limited to: oversees an operations team, operational policies and procedures; establishes, monitors, and manages the program budgets; establishes and maintains service agreements with service providers, experts and health partners; initiates and operates advisory committees and working groups tasked with reviewing and recommending new drug treatments, guidelines, and patient specific treatment plans; maintains program applications; conducts program analysis, evaluations and reporting; supports program projects, and oversees invoicing and bi-weekly program payments to physician specialists, pharmacies and pharmaceutical companies. The Manager supports program development, quality improvement, analytics and evaluation, planning and execution of policies and processes to ensure that the Provincial Specialized Program areas are clinical and cost efficient and effective. The Manager collaborates with the PHSA Executive Director, Ministry of Health leads, Physician leads, and other PHSA and regional Health Authority leaders as needed. Also consults and works with external stakeholders including third party providers including hospital and community pharmacies and program specialists.

What you’ll do

• Maintains, monitors, refines and is accountable for existing operating processes, systems and committees/working group structures to ensure timeliness of data entry, reporting, service utilization and provider payment.
• Manages day to day operations of the program by establishing priorities, and assessing and monitoring staffing requirements and supplies. Develops and implements operational improvement recommendations on service delivery, staffing levels, and processes.
• Takes immediate action on all specific patient access to care, adverse outcome events, and quality of care issues in collaboration with team members, service providers and/or medical staff.
• Monitors and analyzes access to care requirements and collaborates with physician providers and regional Health Authority leaders to facilitate reasonable access to services.
• Provides management oversight, interpretation and control of external service provider agreements and contracts with all third party providers including physician specialists, hospital and community pharmacies and, pharmaceutical companies.
• Oversees the designated finance and operations functions including developing the annual budget, monitoring fiscal performance, planning and adjusting operations and/or staffing to meet performance targets, approving expenditures, and ensuring preparation of summaries for fiscal reporting; continuously explores and reviews opportunities to reduce costs and improve access;
• Oversees bi-weekly Cycle Run Invoice Payments for timeliness and completeness; monitors audit and management reports; resolves issues related to invoicing with physician office, pharmacy or drug manufacturers.
• Coordinates and facilitates Clinical Subcommittees, Advisory Committees, and all working group meetings by ensuring documents for meetings are complete with sufficient detail to generate clear recommendations; recommendations are submitted for decision; decisions are implemented and regularly monitored.
• Establishes, develops and maintains strategically important external relationships with regional Health Authorities, Ministry of Health, pharmacies and physician’s offices, vendors, and interprovincial provincial programs; acts as a liaison with MoH designated program resources to resolve issues.
• Leads direct reports using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards. Investigates work and staff issues and initiates disciplinary action up to and including termination according to established HR practices in PHSA.
• Manages and monitors the progress of external consultants and ensures achievement of the agreed upon objectives/deliverables within approved financial parameters.
• Develops and distributes program communications.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master’s degree in Health or Business Administration, Leadership Management, and/or Systems. Minimum (5) years’ experience in progressive management role in Health Care and/or Business.
• Demonstrated successful management of projects, change management, and utilization of key performance indicators. Demonstrated “results-orientated” skills related to relationships, influence management, and the ability to have working teams arrive at consensus. Demonstrated ability to work independently. Extensive experience necessary to problem-solve and develop viable solutions to systems and clinical software applications. Superior data management, analytical, problem-solving and systems analysis skills including the ability to resolve complex issues and synthesize related data/information and present information in concise meaningful ways. Demonstrated success in the implementation of a project that required work with interdisciplinary groups and physicians is an asset for this position.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: (e.g., full-time, part-time, regular, casual)

Salary Range: $106,026 - $152,413 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1770 W 7th Ave, Vancouver, BC V6J 4Z9
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 167108E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at   

Please note the internal job posting will no longer be accessible after the expiry date of June 12, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

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