Store Manager - Metropolis at Metrotown

Come and join one of the world’s top footwear companies

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.

At GEOX our vision is to put our absolute best in everything we do.  We  are  always  open  to  changing  and   improving . We  identify , through constant research , the  most  advanced  technologies  and  the  latest  trends ,  so  that  we  can  eventually  incorporate  them  in  our  unique products .

GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:

WHY WORK WITH US!

• Merchandise discount program
• Career advancement
• Group benefit plan
• Employment Assistance Program (EAP)

Job title:  Store Manager

Reports to: Country Manager

Key Responsibilities:

1. Sales & Revenue Growth

• Develop and execute sales strategies to achieve revenue targets and maximize profitability.
• Analyze sales trends and customer data to identify opportunities for upselling and cross-selling.
• Drive sales through effective merchandising, product placement, and promotional strategies.
• Optimize store schedules to achieve budget and SPH goals; live management of the schedule to react to business trends and manage payroll costs.

2. Store Operations

• Inventory Management:
  • Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving.
  • Maintain accurate store inventory including movements, processing damages, mismaktes, and investigating negative on hands.
  • Prepare for and conduct store inventory procedures.
  • Communicate all product needs to Store Operations & Training Specialist.
• ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Loss Prevention & Security:
  • ​​​​​​​ Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
• Maintain Health & Safety Standards:
  • Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required.
  • Ensure all store staff follow the ladder safety policy. ​​​​​​​
• Store Set-up & Organization:
  • Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard.
  • Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration. ​​​​​​​
• Communication:
  • Maintain all staff communication boards with current and up-to-date information.
  • Effective e-mail management to share relevant corporate and store information with store teams.
  • Facilitate management and store meetings to align the team on sales and operational objectives and achieve budgets.

3.  Team Leadership

• Recruit, train, and motivate high-performing team members.
• Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service.
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement  

4.  Omni-Channel ​​​​​​​

• Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels.
• Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers.
• Train team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement.

• Lead by example in providing exceptional customer service to all customers.
• Implement strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives.
• Address customer inquiries, concerns and feedback in a timely and professional manner.

6.  Visual Merchandising ​​​​​​​​​​​​​​ 

•   Ensure that all team members understand and implement corporate visual directives effectively.
• Maintain brand presentation by upholding visual standards consistently.
• Adapt store visual standards in response to business results while preserving brand integrity.
• Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment

Position Requirements:

Minimum of 5 years’ experience in retail management, with a proven track record of driving sales and delivering  exceptional customer service (preferably fashion apparel/footwear).

Education:

   University/College Degree or commensurate retail experience

Required Skills:

• Communication skills - ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
• Solid people management & interpersonal skills – proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development
• Strong quantitative analytical skills: can extract and interpret information to justify business decisions
• Strong computer and system skills – proficiency in Microsoft Excel and POS system
• Business acumen - understand key retail performance metrics, and can connect results to business decisions and personal work tasks
• Organizational skills – can manage multiple tasks to prioritize and meet objectives and critical deadlines; able to plan and execute