Technical Analyst

Technical Support Analyst

Location: Lethbridge, Alberta

If you are you excited about the internet of things, data, mobility & innovative solutions while always focused on the delivery of the customer experience, then please, keep reading!

We have an exciting opportunity in our Lethbridge Plant.

The  Technical Support Analyst is a pivotal role enabling quality support and service to the J.D. Irving, Ltd. group of companies. As a technically savvy, focused and driven professional you know what it takes to assist on site and remote information technology support to our end users. Supporting our manufacturing facilities, you will provide day to day support to end users, resolve technical support issues, and deploying IT solutions. 

A day in the life : 

In this exciting opportunity, you will be part of a team that services end users at our Lethbridge plant. You will be exposed to various technologies from plant systems, laptops, mobile phones and video conferencing equipment. You will get the opportunity to get out of the office and visit our divers manufacturing and agricultural locations. You will find the role both challenging and rewarding while offering lots of opportunities for development in your career.

Job Responsibilities and Accountabilities:

• Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
• Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
• Deploy all IT solutions related to end user devices, including site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
• Analyze, document, and escalate critical issues to appropriate support groups
• Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
• Perform preventative maintenance and install upgrades and options

Position Requirements, Education and Experience:

• Education Required: Trade Certification or Associate’s Degree with a technical relevance
• Years of Experience Required: 3-5 years
• Customer service mindset with a high level of attention on delivering a quality service
• High energy with the ability to thrive in a fast paced environment
• Ability to travel with some local travel requirements (primarily within the province)
• Self-starter with the ability to work independently or within a team
• Excellent and customer focused communication skills while building a professional relationship with end users
• Physical ability to complete setups and deployment of computer equipment
• Certifications in the following would be considered an asset: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
• Experience with the following technologies would be considered an asset: Windows 7, Windows 8, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat
• Basic networking skills both wireless and end point switching (Cisco, Juniper)   
• Client remote access

JDI IT: Who we are and what we offer  

At JDI IT we believe that what people experience matters more than technology!

With over 350 employees, we offer the opportunity to create real value by helping people and businesses work smarter.  JDI IT supports the entire J.D. Irving Limited group of companies, which means we offer opportunities and experiences across a wide breadth of IT areas, businesses, and industries.  From forestry, to transportation, to shipbuilding, we are working directly with our business counterparts to align their goals to continued advancements in IT.  As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!   

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team.  Come help JDI IT Raise the Bar!      

We appreciate your interest in our company!  Only those candidates selected for an interview will be contacted.   

To Apply for this Career Opportunity:

We appreciate your interest in our company!  Only those candidates selected for an interview will be contacted.

To learn more about our products and services, click  . 

J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Additional Information

• Posting Date: Jun 5, 2024