Architect, Solutions

Essential Duties and Responsibilities:

• Bilingual in English and French, other languages both spoken and written an asset
• Responsible for field business cases to development solution offers in support of sales efforts, including ownership and delivery of the solution design documents as needed from sales channels
• Respond to RFx activity from sales channels as needed at unpredictable volumes
• Document specifications for customer solution while providing general technical support for the Sr. and Principle Architects on larger national or global opportunities where required to support all services opportunities including:
  • Development of Service Bill of Materials
  • Managed Device Components & Service Level Definition
  • Service Reporting Requirements
  • Deployment Timeline Requirements/Phased Deployment Definitions
  • Specification of any custom requirement including delivery scope
  • Managed Conferencing Requirements
  • Reservations Method(s)
  • Expected Conference Volumes Incident Management Requirements
  • Specification of Hardware Bill of Materials (where applicable)
  • Opportunity Handoff to Service Implementation Team & Knowledge Transfer
  • Consultative and Change Management Support for Customer Solutions through Implementation and first 30 days of production
• Develop concise solution context to enable approvals where needed for custom solution aspects
• Proactively provide input to Product Management and DevOps Teams based on the following market intelligence:
  • Customer objections to company products and services
  • Gap analysis from Customer Requirements Specifications
  • Competitive intelligence supplied by customers or learned via a bid process
• Gain/Maintain Strong Managed Services Product Knowledge
• Gain/Maintain Strong internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions
• Other duties assigned as needed

Skills and Abilities:

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot complex AV/UC network and connection issues
• Microsoft
• Cisco
• Zoom
• Google
• Pexip
• Unified Communications

Education and/or Experience:

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot complex AV/UC network and connection issues