Hozpitality - Overnight Front Office Supervisor

FAIRMONT Company Description Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Whistler is Canada's premier, year-round outdoor adventure destination. Offering ski-in, ski-out convenience and on-site championship golf course, Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure - start yours today! Job Description Overnight Front Office Supervisor Lead the overnight front desk team to deliver excellence in guest service to all of our guests. Through working closely with other departments, our Overnight Front Office Supervisor will ensure all of our guests have a smooth check-in and check-out process. Job Duties:

• Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service teams
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Responsible for the hotel's overnight emergency procedures

Qualifications

• Supervisory experience within front desk for a large property required
• Excellent knowledge of Micros-Opera Property Manager, word and excel
• Experience dealing with guest recovery

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)