Lead Officer

Lead Officer Location Oakville : Company Summary Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. Job Summary We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. Here's how you'll contribute:

• Carry out the administration of department programs and services, including: analysis of documentation, document preparation and response to customer inquiries within established timeframes
• Provide guidance and instruction to the team in the resolution of title defects or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required
• Prepare, analyze and action Lender reports within established deadlines
• Provide day-to-day balanced, constructive feedback to members of the department regarding their work
• Identify and elevate performance issues to the department manager, providing specific details of the concern or issue
• Provide detailed feedback to the department manager for incorporation into the annual and probationary reviews of department employees
• Collaborate with the department manager in the design, implementation and delivery of new functional training
• Assist in the development of training plans for new staff and ongoing cross training within the team
• Organize and attend department huddles and meetings
Here's what you'll bring:
• Law clerk designation or equivalent experience is required
• Three to four years mortgage related experience
• Three to four years' experience working independently on real estate files from opening to close, including all aspects of funding
• Strong customer service skills with a focus on building relationships
• Detail oriented and proven ability to multi-task in a fast paced environment
• Excellent organizational and time management skills
• Ability to exercise good judgment in protecting confidential information
• Intermediate computer skills in MS Office products (Word, Excel and Outlook)
• Flexibility to work additional hours as required
Our core hours of operation are 8:00 a.m. - 9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9:00 p.m. HERE'S WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!
• A s per terms of the employment agreement
The Great Place to Work® Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces™ in North America. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.