manager, café

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

5 years or more

Work setting

• Urban area
• Coffee shop

Responsibilities

Tasks

• Plan, organize, direct, control and evaluate daily operations
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Monitor revenues and modify procedures and prices
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Set staff work schedules and monitor staff performance
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Recruit, train and supervise staff
• Hire, train and supervise staff

Supervision

• 11-15 people

Credentials

Certificates, licences, memberships, and courses 

• Smart Serve
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• Food Safety Certificate

Experience and specialization

Computer and technology knowledge

• Point of sale system
• Spreadsheet

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Financial benefits

• Gratuities