Membership Sales Coordinator

The Membership Sales Coordinator provides leadership to the Member Services team while providing excellent member care and leadership, in addition to these specific duties and responsibilities. This position reports to the Manager of Operations. 

What you’ll be doing: 

Membership Sales and Retention 

• General member care – maintaining service standards 

• New member acquisition and sales 

• Corporate Membership Liaison– attain new and manage existing groups 

• Champion new member on-boarding process 

• Facility tours, info calls and sending out communication when necessary 

• Member exit strategies 

• Participate in external HF marketing events 

Member Services 

• Shift Supervision of casual Member Services staff 

• Assist in planning member team training 

Financial Services 

• Approvals of expenditures, refunds, cancellations 

• Liaise with Finance department regarding areas of concern 

• Monthly budget review  

Facility Services and Operations 

• Ensure efficient facility operations on weekends providing a management presence 

• Provide for safety of building occupants in the event of disaster, fire or medical emergencies 

• Regular day time walks around the facility 

• Participation with Sales Strategy Team – attending team meetings 

• Assist in annual budget prep 

Membership Software Management 

• Ensure all systems are operationally sound 

• Work with our IT department to ensure all in house equipment and Operating Systems are in optimal working order 

• Other duties as required  

What you’ll need: 

The successful candidate will possess the following qualifications: 

• Must have current Standard First Aid Level 1 and CPR Level C Certificate 

• 2 years previous customer service and sales experience.  

• Strong communication and leadership skills 

• Digital Marketing Skills – use of InDesign, Illustrator, Photoshop is an asset 

• Strong interpersonal skills, motivated, friendly and compassionate  

• Ability to multi-task and work in a busy team environment 

• Conflict resolution and problem solving 

• Time and priority management 

• Good computer skills 

• Experience with emergency building evacuation 

• A valid clear criminal record check (including working with vulnerable populations) is required.  

• The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties. 

What we offer:We offer our eligible employees the following benefits as part of their total compensation package: 

• Extended medical and dental benefits  

• A defined benefit pension plan 

• Flexible working arrangements for applicable positions 

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members 

• Free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Childcare centres 

• Pay Rate: $30.55 per hour  

• A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.