Senior Product Manager

Description

Join the Public Mobile CX Innovation & Loyalty Team

Our driving force is customer success; we create a seamless customer experience by reducing friction and building an omni-channel ecosystem that supports long-term customer satisfaction. Our team operates as a small company within a big company. We build the strategy or hypothesis, we test, and we fail and learn fast. If you have an entrepreneurial spirit, this team is for you.

You’re a great fit if:

• You have the ability to see the big picture to drive strategy and deliver results
• You understand the digital marketing landscape and how to build innovative marketing programs at scale
• You have a questioning attitude and an appetite for innovation

What you’ll do:

• Collaborate closely with the Product Manager, Base Management, and cross-functional teams to drive key metrics such as upsell and churn reduction through innovative lifecycle programs and product enhancements
• Develop and refine effective programs leveraging tenure and customer behavior data, implementing a mix of triggered, targeted, and broad campaigns to increase customer lifetime value and loyalty
• Articulate program strategy, forecast results and advocate for resource prioritization to achieve objectives
• Steward base revenue initiatives and strategic enhancements, identifying new opportunities to drive ARPU

Qualifications

Experience:

• 5+ years of experience in marketing, product management or related roles within the telecommunications industry
• Proven track record of leveraging data-driven insights to inform decision-making and optimize program effectiveness
• Experience forecasting and monitoring business performance

Great to have:

• Strong organizational skills with a focus on project management and go-to-market execution
• Ability to take a structured approach to ambiguity, driving clarity for the team
• Demonstrated success in driving key metrics such as upsell and churn reduction through lifecycle programs and product enhancements
• Experience supporting a product roadmap and collaborating with Agile teams

What YOU Get:

• Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!