13566 - Housing Services Manager (Multiple Locations)

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate & Asset Management

Program: Affordable Housing - Multiple Locations

Employment Type: Permanent Full-Time (35 hrs/week)

Number of Positions: 2

Compensation: $36.43 - $39.18 per hour

Job Summary:

The Housing Services Manager is responsible for the provision of direct housing services to tenants through managing tenant relations, tenant support services/programs, and housing operations. This position also responds to emergencies and calls after hours. 

Reports To: Director of Community Real Estate and Asset Management

Key Duties and Responsibilities: 

• Supports the implementation of the organization’s strategic plan and proactively provides input
  


• Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization 
  


• Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies 
  


• Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants 
  


• Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs 
  


• Continually evaluates and improves on existing services through research and obtaining best practices in the sector 
  


• Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management  
  


• Ensures that the housing projects comply with the Residential Tenancy Act, Strata Property Act, BC Housing Management Commission Regulations (if applicable), and other related legislations and regulations 
  


• Ensures that the housing projects meet pre-determined occupancy goals through marketing and promotional activities 
  


• Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team 
  


• Schedules and organizes staff to work on the housing project 
  


• Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan 
  


• Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed 
  


• Promotes and champions safety and well-being at the workplace 


• Provides oversight to the tenancy processes:
  
  
  
  • Checks in with the team regarding orientation and move-in/move-out activities
  
  
  • Supports the interview and approval processes for tenants
  
  
  • Creates and serves notices to tenants
  
  
  • Follows up on tenant arrears, disputes, and evictions
  
  
  • Attends hearings on tenant matters as required
  
  
  • Receives and documents feedback from tenants
  
  
  • Responds to and takes action on tenant issues and complaints
  
  
  • Facilitates and supports the tenant council
  
  
  • Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary
  
  
  • Maintains financial administration of the housing project
  
  
  • Reviews invoices and payments
  
  
  • Audits tenancy software to ensure proper functionality and escalates issues to IT/support as needed
  
  
  
  

• Audits and improves the monthly rent collection process to ensure efficiency


• Monitors and verifies tenant payments and reports discrepancies


• Prepares, monitors, and reports monthly finances and accruals to the Finance Department


• Develops annual operating budgets and exercises expenditure controls


• Compiles data for reporting and analyzes monthly performance indicators


• Performs other related duties as assigned by the Director

Education, Training and Experience: 

• Post-secondary degree or certification in Real Estate, Finance, Economics, or Business Administration, with a minimum of 5 years’ related experience in property management or an equivalent combination of education and experience


• Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislation and regulations


• Knowledge of BC Housing Management Commission programs (asset)


• Knowledge of community and social service programs supporting vulnerable populations (asset)


• Knowledge of building maintenance practices (asset)


• Experience using YARDI property management software (asset)

Job Skills and Abilities:

• Excellent written and oral communication skills


• Strong customer service skills


• Proven management, supervision, and leadership abilities


• Strong relationship-building skills with internal and external stakeholders


• Strong analytical and reporting skills


• Proficiency in accounting and managing site finances


• Proficient in Microsoft Office Suite and business software (e.g., accounting systems)


• Ability to solve complex issues with tact and diplomacy


• Ability to work effectively in a fast-paced environment


• Proactive and able to take initiative on issues


• Strong multitasking and prioritization skills


• Ability to work both independently and collaboratively as part of a team


• Demonstrates leadership by example and ability to develop and support staff

Additional Information:

• Criminal Record Check required


• Availability to work evenings and weekends as needed


• Ability to respond to emergencies during and outside of regular office hours


• Ability to travel to Solheim Place, Orange Hall, BMP and SPR as needed

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should submit their applications by June 26, 2026.

While we appreciate all applications, only those selected for an interview will be contacted.