#148 Receptionist

 JOB POSTING # 148

Job Functions

• Welcomes all agency visitors in a respectful and professional manner


• Answers routine inquiries and makes referrals to the appropriate staff member


• Operates and maintains a multi-line phone system by receiving telephone calls regarding all staff and sites


• Checks central reception voicemail and CMHA Information voicemail and distributes emails to appropriate staff


• Maintains updated meeting room and boardroom calendars


• Accepts and distributes incoming and outgoing mail and packages


• Asks screening questions and assesses eligibility for entrance to CMHA Niagara locations


• Provides direction and protocols to follow if the individual is deemed unsafe to enter the building


• Cleans and sanitizes high-touch points in the agency


• Maintains the inventory of all office and cleaning supplies


• Transports items within the organization as required


• Works cooperatively with others to enhance organizational effectiveness


• Other administrative tasks as required

Job Requirements

• Successful completion of secondary school or GED equivalency


• 2 -3 years of employment experience in a relevant field including experience in a not-for-profit setting


• Demonstrated proficiency in Microsoft Office


• Well-developed skills in written and verbal communication and organizational skills


• Certified in the following safety courses: Crisis Intervention (i.e. NVCI, Safety Care, CPI or Safe Management), Standard First Aid – CPR C - AED, and Suicide Prevention (ASIST) would be considered an asset


• A satisfactory Vulnerable Sector Screening (Police Check)


• Must have access to a reliable personal vehicle


• Current valid class ‘G’ driver’s license


• Bilingualism, particularly proficiency in French, would be considered a valuable asset

CMHA Niagara is a culturally competent organization and is committed to building an inclusive community that respects the dignity and independence of candidates with multicultural and diverse backgrounds, multilingual abilities, and experience with the 2SLGBTQIA+ community. Candidates with this background would be considered an asset.

CMHA Niagara is committed to providing accommodation for persons with disabilities. Please see the related AODA policies on our website at www.cmhaniagara.ca for further details or contact our Human Resources department for any information in an alternate format.

If you are interested in applying for this position, it is your responsibility to ensure your application is submitted no later than 4:00 p.m. on February 4, 2026.

Our Mission

Our purpose is to strengthen mental wellness in the Niagara community.

Our Vision

A Niagara where mental health is recognized, supported and optimized.

Our Values

Our core values will be embedded in everything we do. They will guide and define how we work with each other, our partners, and our clients and their supports, to enhance access to mental health and addictions supports in Niagara: adaptive, collaboration, ethics and integrity, people-centred, safety and belonging, social justice.