162A - Customer Service Specialist II (Annual)

Work Shift:

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

ESSENTIAL FUNCTIONS PERFORMED

1. Answers incoming customer calls promptly to place orders for product sales.

2. Resolves problems and concerns that customers may have with all facets of product ordering, sales, and service.

3. Tracks product shipments upon the customer's request or Sales Representatives' request.

4. Enters standing orders, modify EDI orders, blanket orders, and mail orders as needed.

5. Assists Sales Representatives with customer account problems and sends samples of Merit's products to customers and Sales Representatives upon their request.

6. Corresponds with Shipping, Regulatory, and Manufacturing to ensure that Merit's products are available as soon as possible for shipment to the customer.

7. Issue Credits / debits as requested

8. Create returns.

9. ability to manage time effectively and handle stressful situations

10. Performs other related duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

•    Lifting -- Not to exceed 50 lbs. -- local practice may apply.
•    Writing
•    Sitting
•    Standing
•    Bending
•    Visual acuity
•    Color perception
•    Depth perception
•    Reading
•    Field of vision/peripheral

 
SUMMARY OF MINIMUM QUALIFICATIONS

• Education equivalent to a high school diploma, with one or more years of post-High School education preferred.

• A minimum of two years of previous customer service experience.

• Demonstrated computer skills, experience using Microsoft office tools (Excel, Ppt, Word), ERP systems ( Oracle ), CRM and other applicable software programs.

• Ability to work effectively as part of a team and make decisions quickly and accurately.

• Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the public.

• Bilingual- French/English. Exceptional verbal & written communication skills in both specified languages.
•    Typing skills a minimum of 35wpm

COMPETENCIES

•    Excellent verbal and written communication skills. 
•    Strong interpersonal skills.

COMMENTS

Infectious Control Risk Category III:

The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs.  Risk category III states employment and procedures that do not require exposure.

To see more on our culture, go to www.merit.com/careers.