26-115 Homeless Service Navigator

POSITION SUMMARY

The Homeless Services Navigator plays a vital role in the Ministry of Housing and Homelessness by offering essential administrative and clerical support to support programs. Their responsibilities encompass providing crucial housing assistance and support to both adults and families facing various challenges. This includes the pursuit of stable and self-sufficient living arrangements whenever feasible. The Navigator establishes and nurtures strong partnerships with landlords and property managers, contributing to an expanded pool of available housing options. They methodically identify, evaluate, and address issues, devising adaptable action plans. Additionally, they ensure clients' fundamental needs are fulfilled and facilitate connections to pertinent community services. Maintaining accurate records and statistical data is an integral part of their role. Flexibility in travel is required, as they journey across the province to MNBC Chartered Communities to fulfill their duties.

Duties and Responsibilities

• Provides housing loss prevention and housing stabilization services to vulnerable Métis adults and families.


• Completes needs assessments, applications, and forms with clients.


• Ensures proper completion of approval requests, cheque requisitions, and follows up on electronic fund transfers to clients.


• Provides navigation services throughout the housing continuum and connects clients to MNBC programs as well as provincial/federal programs and community organizations.


• Secures and maintains stable, independent living situations where possible.


• Builds solid working relationships with landlords and property managers to increase available housing opportunities.


• Acts in a supportive role to the Program Manager of one or more Housing Support Programs and is expected to learn and apply the guidelines and principles of each program.


• Discusses, isolates, and assesses issues and develops a flexible plan of action.


• Enters accurate client information into a database for one of several programs in a timely manner. Keeps record of all interactions with clients.


• Assists new staff, volunteers, or students.


• Possibility providing emergency 1st aid or naloxone to clients when working in the community or at a supportive housing site.


• Travels throughout the province to MNBC Chartered Communities, as required.


• Participates in committees and project teams as required.


• Undertakes related duties as assigned, consistent with the job grade of the position.


• Other duties may be assigned as needed to ensure the efficient operation of MNBC.


• Regular/ occasional attendance at meetings/ events that may require work and travel outside of normal business hours.

Supervision Given
None

Qualifications

• Diploma in social work, psychology, criminology or another related area of expertise from a recognized, postsecondary institution.


• Minimum three (3) years of recent related experience including one (1) year case management experience preferred.


• Current certificate in Occupational First Aid Level 1.


• A combination of relevant experience, education, and training will be considered.


• Familiarity with community resources. • Strong ability to manage stress and organize workload.


• Demonstrated ability to understand and maintain clientele/worker boundaries.


• Demonstrated ability to effectively communicate both verbally and in writing.


• Demonstrated ability to lead, problem solve, and utilize team-building skills.


• Proven ability to utilize strong interpersonal skills to deal with others effectively.


• Proven ability to prioritize tasks, meet deadlines, and work with minimal supervision.


• Proven ability to utilize, adapt and embrace new technologies, including Office 365 and other database/software required by the role.


• Knowledge and/ or awareness of the historical and contemporary contributions made by Métis people in B.C.


• Possession of, or the ability to obtain, a Class 5 driver’s licence may be required.


• The position may require the completion of a Criminal Record Check and Vulnerable Sector Check.