988 Suicide & Crisis Help Line

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping them build meaningful connections and live their best lives.

TWO Full-Time Contracts to March 2028 (1 Overnights & 1 Days) (with the possibility of extension or becoming permanent) 

• Location: Remote
• Head Office Location: Aurora, Ontario L4G3S9 
  • must be within a commutable daily distance from the office and/or service area 
• Status: Contract, Full-Time & Part-time
  • Full-Time = 3 shifts /week
  • Part-Time = 2 shifts /week
• Shifts: 11.25 hours /shift
• Starting Hourly Rate: $34.95 / Hour
• Office Hours: DAYS: 7 AM - 7 PM / OVERNIGHTS: 7 PM - 7 AM 
• Office Expectations; Remote, with in-office for meetings and trainings when required
• Posting Closes: Monday, February 23 at 4:00 pm EST

The 9-8-8 Crisis Response Worker provides immediate assessment and support to individuals who call and text the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. Positions cover both 988 telephone and text calls. 

Primary goals of service are to establish initial contact with callers to the 9-8-8 call line, provide assessment and intervention to stabilize crisis and to support individuals collaboratively in the development of a plan to reduce risk and promote safety and recovery. Through evidence-based mental health interventions, promote relapse prevention and transition to longer term supports and recovery activities where appropriate.

This position is primarily a remote work environment with monthly in-office team meetings

• Bachelor’s degree in Social Work or related discipline (i.e. Health Sciences)
• Experience;
  • Minimum three years related experience
  • Experience working with individuals having a serious mental illness is essential
  • Knowledge of the local service system is essential
  • Completion of CPI, CPR and ASIST training as per agency guidelines
  • Knowledge and practice of short-term urgent response, psychosocial rehabilitation approach and advanced clinical, crisis and assessment skills are assets
  • Crisis skills for adults and children experiencing a mental health crisis are desirable
  • Experience and knowledge of the criminal justice system is an asset
• Second language is considered an asset
• An understanding of cultural diversity is considered an asset

YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well-being.

Join one of Canada’s top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being
Our Mission: Communicate. Connect. Collaborate.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.