Account Director, Group Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Account Director, Group Sales (Remote - West Coast Region)

NOTE: We are open to considering remote candidates based outside California in the west coast region and where we have the ability to employ.

The Account Director, Group Sales plays a key role in driving market revenue growth and elevating strategic account performance across the Group segment.  

The Account Director will be responsible for managing a portfolio of key accounts, establishing strategies to increase market share, develop new business and foster exceptional relationships in order to meet/exceed revenue targets set annually.  

What You’ll Be Doing:

Revenue Growth & Strategic Planning 

• Drive revenue growth by meeting and exceeding established sales and activity goals through a strategic, data-informed approach. 
• Develop and execute comprehensive sales plans that translate into actionable daily activities with measurable outcomes. 
• Develop and execute strategies to increase account, segment, or territory revenue performance. 

Account Management & Business Development 

• Cultivate and expand underdeveloped accounts and territories to increase global awareness and engagement across the Four Seasons portfolio. 
• Serve as the single point of contact for all hotels and related product lines (Yacht, Jet, Experiences), demonstrating deep product knowledge across all regions. 
• Balance strategic account management with proactive new business development while efficiently managing a high volume of inbound leads. 

Client Engagement & Relationship Building 

• Establish trusted advisor relationships with multiple stakeholders by navigating complex organizational structures and decision-making hierarchies. 
• Deliver high-impact in-person and virtual presentations, maintaining exceptional standards in written communication and client relationship management. 

Collaboration & Cross-Functional Leadership 

• Partner with on-property sales managers, leadership across disciplines, and internal teams to align objectives and exceed collective goals. 
• Strategically increase targeted hotel segment production through on-property sales visits and client accompaniment as necessary. 

Event & Market Activation 

• Organize and participate in in-market sales events and sales calls in conjunction with hotel sales trips, ensuring flawless execution and ROI. 
• Execute high-level customer events from ideation to execution to increase revenue and demonstrate measurable ROI. 

Problem-Solving & Innovation 

• Address complex challenges with thoughtful, stakeholder-centric solutions that drive long-term value. 

Preferred Attributes 

• Established relationships with luxury travel advisors, meeting planners, and corporate decision-makers. 
• Experience managing multi-property portfolios and global accounts.  

What You Bring:

• Minimum 8 years of experience in sales/account management. 
• Experience in the luxury hotel market is considered an asset. 
• Completed undergraduate degree from an accredited college/university.
• Relationships with meeting and event planners in the market is considered an asset.
• Strong negotiation, influencing, and presentation skills. 
• Proficiency in CRM tools (Salesforce), MS Office Suite, and data analytics platforms. 
• Comfortable with frequent global travel and multi-tasking in dynamic environments.
• Strong computer skills in a PC environment including: MS Office (Word, PP, Excel, Teams, SharePoint, Power BI), Salesforce (Golden Sales & Catering) and Social Media.
• Adept at learning new applications
• Fluency in additional languages is an asset

Key Skills/Who You Are:

• Persuasion: Ability to connect with all levels of event planners to sell the benefits of Four Seasons 
• Communication: Strong written and verbal communication skills, including presentation skills  
• Results Driven: Strong focus on achieving results and meeting goals at both a team and individual level 
• Organization:  Ability to manage large volume of varied tasks while driving sales objectives 
• Resilience: Ability to manage stress and pressure in a fast-paced environment

Annual Salary Range: $145,000 – $165,000 USD

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.