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Job Description

Key Accountabilities

(50%) Consistently exceed customer expectations when processing orders and answering technical questions while offering value added solutions to each customer exchange;

(20%) Aggressively and consistently research new business opportunities and market Noramco products and services to new potential clients;

(10%) Conduct market research of products and pricing for the purpose of promoting new products; Work cooperatively with teammates in the administration of sales transactions. (expected daily function)

(20%) Spend time actively engaging with customers in person/face to face . Actively use CRM to log notes, details etc (expected to be a daily function).

Duties

• Ensure all job functions are performed in accordance to the NCS International Co. Standard Practice Instruction (SPI) Manual;
• Coordinate and assist, where necessary, the various functions in office sales and administration, including:
  • Liaising with operations and purchasing personnel while entering orders;
  • Providing pricing quotations and following-up on every quote, when necessary;
  • Administering the opening of new accounts and maintaining existing customer-account databases;

• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve;
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
• Ensure superior customer service is the objective during each customer interface;
• Prospect and develop new business through a strategic process of warm and colds calls;
• Remain up-to-date on various product lines by actively and aggressively pursuing formalized vendor training programs and informal product research;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
• Stay current in your profession and enroll in continuing education focused on sales strategies and account management principals:
• Ensure proper administration in the management of freight claims and reel returns;
• Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
• Participate in the preparation and execution of physical inventory as required;
• Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
• Provide back-up support to the sales department when required;
• Performs any other duties as required by management.
• Provide the Sales Manager with weekly reports/call logs for activity
• Provide Monthly Area Reports I.E. what is happening in the market, any large Projects, any new developments etc.

Requirements:

• Proficiency with Microsoft Word, Outlook and Excel
• Previous Sales/Inside Sales experience is highly beneficial
• Superior interpersonal and communication skills
• Ability to develop long-term client relationships
• A highly professional approach to business
• Exceptional organization skills, ability to multitask and a keen eye for detail
• Technically proficient to quickly learn and understand products
• Ability to develop quotations & project bid packaging / pricing / presentations
• Knowledge of electrical industry in general is an asset
• Ability to travel 20-30% of time to actively engage with customers

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.  

What sets us apart is our: 

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.   

• A strong national network offering real opportunities to grow: our people make the difference. 

Among our benefits: 

• Flexible group insurance plan customizable to your needs. 

• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). 

• Group RRSP with employer contribution and TFSA. 

• Postsecondary Scholarship Program for our employee’s children. 

• Charging terminals available at our facilities. 

• Years of Service Recognition Program.  

Come build your career with us, a growing network where our people make it happen!

We are committed to creating accessible environments for our applicants and employees. If you require accommodation or special assistance at any stage of the application process and employment, please contact us at [email protected] with your request. Your information will be treated as confidential. Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.