Account Manager

Driving Business Outcomes with Technology
Broadview Networks helps organizations improve productivity through the implementation and support of technology while Broadview Academy improves staff productivity by helping people use the technology. With both a downtown and Taylor Avenue location in Winnipeg, we take pride in our outstanding response record for both remote and onsite support. Being awarded a Manitoba Top Employer for 2021 speaks to the priority we put on people; our staff and our customers come first. As an employer, we are committed to creating a workplace that s inclusive, diverse, and equitable.

Broadview Networks is a Social Purpose Innovator Company

We exist to foster an equitable workforce to deliver secure solutions with a low-carbon footprint.

Purpose of Position

To close sales by servicing your assigned territory and converting Sales Qualified Leads (SQLs) to won deals.

Department

Sales & Marketing

Division

Support & Managed Services

Work Location

Broadview Networks- Taylor Office

Work Hours

Monday to Friday 8:30am to 5:00pm CST

Reports To

Director, Sales & Marketing

Direct Reports

Possible Sales Assistant / Sales Associate

Minimum Work Experience

• 3 years of corporate sales experience.


• Information Technology sales experience is an asset.

Education Requirements

• A postsecondary diploma, or degree, or equivalent experience.

Job Role Responsibilities

• Convert Marketing Qualified Leads (MQLs) to won deals.


• Achieve sales targets by closing deals from new and existing customers.


• Build high value relationships with decision makers through regular communication and meetings to ensure their technology needs are addressed.


• Manage assigned accounts and opportunities by performing portfolio review, cross-selling, and up-selling activities.


• Work efficiently with technical pre-sales to provide timely and accurate product and services quotes.


• Work efficiently with Sales Assistants, Sales Associates, and Marketing to mutually achieve sales department goals.

• Contribute to collaborative efforts for organizing promotional events.

• Engage in professional development including sales and solution training.


• Update our Customer Relationship Management (CRM) system with accurate client and opportunity information.


• Ensure overall client satisfaction by being a client advocate and escalating issues as required.

• Manage daily administrative tasks

• Other Related Duties as assigned.

Job Role Success Criteria

• Assigned Key Performance Indicators (KPIs).
  
  
  
  • Net New MRR indicator
  
  
  • Individual Won Deals Indicator
  
  
  • MRR Portfolio Indicator
  
  
  • Opportunity Management Indicator
  
  
  • Total Pipeline Indicator
  
  
  • Cross-sell indicator
  
  
  • Referral indicator 
  
  
  • Win-Loss Ratio indicator
  
  
  
  


• Customer Satisfaction Rating KPI.


• Training Schedule Completion


• Timesheet & Absence Ratio KPIs.


• Direct Manager Assessment & Feedback.


• Adherence to Employment Policies.


• Adherence to Health & Safety Policies including Covid-19 Vaccination Policy.


• Adherence to Office Security Policies.

Qualifications

• Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook.

• Proven experience with developing long-term customer relationships.

• Track record of achieving targets and business objectives

• Understanding of sales and marketing concepts and strategies and ability to stay current on these topics.

• Must have knowledge of IT industry products and services.


• Experience with Customer Relationship Management (CRM) systems

• Access to a vehicle for personal transportation throughout Winnipeg and rural Manitoba.

Skills

• Must be self-motivated and confident with a desire and aptitude of meeting and exceeding targets.


• Proficient in the English language, excellent written and oral communication skills.


• Excellent interpersonal skills and ability to work with clients and co-workers in a professional manner with a positive, can-do disposition.


• Proficient in business communication, including writing, editing and formatting skills.


• Ability to establish priorities, work independently, and proceed with objectives without supervision.


• Ability and willingness to adapt to processes and a drive to learn.


• Great attention to detail. Staying focused during highly repetitive tasks.


• High comfort level with approaching, educating, and sharing knowledge with customers.


• High levels of patience and tolerance.


• Driven personality with an extroverted and confident approach to working with customers.


• Ability to work in a dog friendly workplace.

On Boarding / Training Requirements

• Up to 3 months on boarding requirement to work independently.
  
  
  
  • Sales Department Policies & Procedures.
  
  
  
  


• Training & Certification Requirements:
  
  
  
  • ConnectWise Manage
    
    
    
    • Sales Rep
    
    
    • Service
    
    
    
    
  
  
  • ConnectWise Sell
    
    
    
    • Sales Rep
    
    
    
    
  
  
  • VCIO Toolbox
  
  
  • Microsoft Teams
  
  
  • Microsoft SharePoint Online
  
  
  • Accessible Workplace
  
  
  • Cybersafe
  
  
  • Datto Sales Training
  
  
  • Fortinet Sales Training
  
  
  • Dell Sales Training
  
  
  • Microsoft CSP Sales Training
  
  
  
  

Decision Making

Level 2: Performs duties within scope of policies and procedures. Uses judgment within acceptable practices.

Leadership & Supervision

Level 2: Work leadership. Provide guidance to peers for defined tasks.

Overtime

Exempt

Market Equivalent Title

Account Manager