Account Manager

Vecima’s Telematics Division (Nero Global- https://neroglobal.com/) is fueled by the innovation, leadership and passion of today’s top talent. Our product is the most successful Internet of Things (IoT) application – GPS fleet tracking. We are taking our solution to the next level in tracking additional assets in the IoT world.

Position Summary

We are looking for an individual who is customer-focused, sales-oriented, and interested in developing account management and business relationship skills within a fast-paced technology environment.

The Account Manager is responsible for supporting customer relationships and contributing to account growth across the Nero suite of products. This is a revenue-generating role with a strong focus on driving sales performance and achieving defined targets. Working closely with cross-functional teams including Operations, Product, Development, and senior account leaders, the Account Manager helps ensure customers receive timely support and a positive service experience.

Position Requirements: 

• Post-secondary technical education (Bachelor's degree, technical diploma, or equivalent experience)


• High level of comfort working with Microsoft Office, web-based applications, and computer technology.


• 5+ years of experience in new business development, organic sales growth, contract negotiation, or related customer-facing roles, preferably within a SaaS environment.


• Demonstrated history of delivering strong customer satisfaction and building long-term client relationships.


• Experience working in a B2B, SaaS, technology, IoT, or service-based environment is considered an asset.


• Experience with Salesforce or similar CRM platforms would be considered an asset.


• Ability to explain product features and benefits effectively to customers and stakeholders.


• Ability to support customer onboarding, training, and product adoption initiatives.


• Demonstrated ability to work in a target-driven environment with accountability for achieving sales and performance objectives.

Core Competencies:

• Strong verbal and written communication skills with fluency in English.


• Highly motivated and ambitious self-starter with the ability to work independently.


• Strong customer service and relationship-building skills.


• Results-oriented mindset with the ability to meet performance expectations in a sales-focused environment.


• Creative, innovative, and solutions-oriented approach to problem solving.


• Strong organizational and time management skills with a high level of attention to detail.


• Dependable and able to manage multiple priorities in a fast-paced environment.


• Collaborative team player with the ability to work cross-functionally.


• Willingness to contribute to projects and initiatives outside of core responsibilities.


• Active listening skills with the ability to understand customer needs and provide appropriate support.


• Keen interest in learning new technologies, including IoT applications, and the ability to understand and communicate technical concepts to others.


• Eagerness to learn, adapt, and grow within an account management role.

Duties and Responsibilities:

• Drive revenue growth by meeting or exceeding assigned sales targets, quotas, and performance KPIs.


• Identify and pursue sales opportunities within existing customer accounts.


• Support the development and maintenance of positive customer relationships.


• Assist with managing customer communications and responding to inquiries in a timely and professional manner.


• Collaborate with Sales, Operations, Product, and Development teams to support customer needs and issue resolution.


• Participate in customer discovery conversations to better understand customer workflows, requirements, and challenges.


• Support customer onboarding, training sessions, and product demonstrations as required.


• Monitor customer engagement and product usage trends and escalate risks or concerns when necessary.


• Provide after-sales support and coordinate internally to ensure customer issues are resolved efficiently.


• Maintain accurate customer records, activities, and updates within CRM systems.


• Assist with billing, subscription, or account-related questions in coordination with Finance and Billing teams.


• Support initiatives focused on customer retention, product adoption, and long-term account growth.

Base salary range: $58,000 to $68,000 per year. 
Incentive: Up to $12,000 per year based on performance.

At Vecima, everyone contributes and makes an impact. We foster an open, caring, and innovative work environment where creativity and communication thrive. We always strive to be our best and recognize achievements and wins that fuel individual and company growth. Together, we create the breakthroughs that lead the industry forward.

Vecima offers a competitive compensation and benefits package and strives to provide a challenging work environment that can foster skill development and personal career growth for all employees.

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

We are fueled by the innovation, leadership, and passion of today’s top talent.

Vecima Recruitment Process

Vecima takes great care to protect your privacy and personal information throughout the recruitment process.

All legitimate email communications and job offers will come from an @vecima.com email address. If you receive a suspicious message, please contact your Vecima representative directly to verify its legitimacy.

Submit your application

• Follow the application instructions carefully


• Complete all required fields and upload necessary documents

Initial Screening

• If shortlisted, you will receive an email or phone call from a Vecima HR Business Partner for:


• A brief conversation about your background


• Basic questions about availability, salary expectations, and interest in the role

 Interviews

• Phone/Video Interviews: First round with HR or the hiring manager


• Technical/Skills Assessments: If applicable, complete a test or assignment


• In-Person or Final Interviews: Meet with hiring managers or team members; could be a panel

Reference & Background Checks

• Provide professional references upon request


• Be prepared for employment or education verification, and a criminal background check

 Job Offer

• All job offers will come from Vecima’s UKG Applicant Tracking System


• Review the verbal and written offer carefully

Onboarding Preparation

• Complete paperwork and pre-employment requirements


• Get details on your first day, orientation, and whom to contact