Account Manager

Overview

OpTalent is partnering with a leading Canadian HVAC and mechanical services provider to hire a Strategic Account Manager for their London, Ontario region.

This is a relationship-driven account management role where you will inherit an established portfolio of commercial customers. The focus is on retention, service agreement growth, and identifying new project opportunities across an existing client base. This is not a cold-calling-heavy role, but there is a strong expectation to proactively uncover expansion opportunities.

What You’ll Do

• Manage and grow an existing portfolio of commercial HVAC service accounts
  


• Own preventative maintenance (PM) agreement renewals and drive customer retention
  


• Identify opportunities for HVAC upgrades, retrofits, repairs, and capital projects
  


• Develop account growth strategies across multi-site and key accounts
  


• Act as the primary point of contact for facility managers, property managers, and building owners
  


• Collaborate with Operations, Service, and Project teams to deliver seamless execution
  


• Ensure accurate CRM tracking of account activity, forecasts, and opportunities
  


• Monitor customer satisfaction and act as escalation point for service issues
  

What You Bring

• 5–7+ years in Account Management, Customer Success, or consultative B2B sales
  


• Experience in commercial HVAC, mechanical services, facilities management, or building systems (strong asset)
  


• Proven success managing and growing existing accounts and service agreements
  


• Strong communication, relationship-building, and negotiation skills
  


• Experience with CRM systems and Microsoft Office
  


• Valid driver’s licence
  

Why This Role

• Manage an established book of commercial clients
  


• Strong earning potential with base + uncapped commission
  


• Long-term growth with a respected national industry leader
  


• Opportunity to work closely with technical and operational teams
  

Compensation & Benefits

• Competitive base salary
  


• Uncapped commission + performance bonus
  


• Health, dental & vision coverage
  


• Hybrid work model
  


• Paid vacation and personal time
  


• Training and professional development
  

Please Apply today to express your interest!