Account Manager, Continuing Medical Education

Account Manager, Continuing Medical Education

Ogilvy Health Canada

About Ogilvy Health:

Ogilvy Health is focused on driving superior outcomes in the ever-changing healthcare environment, an increasingly complex and evolving marketplace. We inspire brands and people to impact the world by keeping our audiences’ health and wellness needs at the center of every touchpoint. Ogilvy Health delivers insight, creativity, innovation, and engagement solutions for all healthcare stakeholders, patients, and consumers across the healthcare continuum. Through borderless creativity—operating, innovating, and creating at the intersection of talent and capabilities— Advertising, Experience, Public Relations, Health, and Consulting work fluidly across 131 offices in 93 countries to bring forth world-class creative solutions for our clients.

For more information on us, visit OgilvyHealth.com, or follow Ogilvy Health Canada on  LinkedIn.

About the Role:

The Account Manager is the main day-to-day lead working with Account Management leaders and is responsible for following the process from project initiation to delivery. Account Managers must be proactive in running initiatives while still being a team player and supporting the account team with delivering on client expectations. They should be a communications professional and is able to handle a broad variety of tasks with increasing independence and sound judgment.  They are trusted advisors with the ability to build relationships across all of Ogilvy Health’s vast resources and capabilities.

What You’ll Do

• Support Account Management Leaders in managing all the brand's projects and know where projects are at all times


• Ensure the timely and high-quality delivery of medical education programs and materials, including advisory boards, speaker training, slide decks, webinars, and other educational resources


• Maintain excellent client service through clear communication, detailed status and budget reports, and proactive problem-solving


• Lead client status and manage day to day client relationship on ongoing projects.


• Develop project briefs and coordinate efforts of the projects between project managers, strategy, medical writers, clients, and other relevant stakeholders


• Review medical content (slide decks, meeting summaries, etc.) against project briefs and client objectives, providing constructive feedback to medical writers and ensuring accuracy, clarity, and alignment with guidance from Health Canada and IMC


• Demonstrate an understanding of relevant regulatory guidelines and industry best practices for medical communications (Health Canada, IMC)


• Excellent written and verbal communication skills, with the ability to present information clearly and concisely


• Experience working with medical writers and other scientific/medical professionals


• Support Account leads in managing day-to-day on accounts and ensuring a positive relationship with clients and preparing proposals for new business or new ideas


• Ensure financial follow-up and billing requests internally (including budgets recaps and flag overages to Account Directors in a timely fashion)


• Prepare shipments for clinic deliveries for special programs

What You’ll Need  

• 2+ years of experience in a medical communications agency or in-house medical affairs or medical education department, with a focus on non-promotional medical education activities


• Outstanding organization and prioritization abilities


• Working knowledge of various medical communication formats (print, digital, live events)


• Be a self-motivator, willing to stay up to date in a fast-paced environment


• Financial Management abilities - experience in building estimates and managing project profitability


• Interest in science & health, medical communications and a learning attitude


• Meticulous attention to detail


• A service attitude


• Able to work independently and to take ownership while being a team player and mindful of others


• Ability to listen, learn and add value to Clients and Agency


• Apply the Company’s ideals to all decision-making business approaches

How We’ll Support You

Ogilvy Health celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.