Account Manager, Group Benefits

Business Line: Group Benefits

Hours Per Week: 35 (Full-Time)

Location: Calgary or Edmonton, Alberta – Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About the Role

We’re looking for an Account Manager who will join as a key member of the group benefits service team. The AM will work autonomously and in collaboration with consultants and fellow AMs to service an assigned block of business. This includes liaising with other internal, client & carrier stakeholders to act as an escalation resource for claim and contract issues.

What you’ll Do

• Assist in implementation and amendments of programs with the insurance carrier on behalf of the client; ordering monthly billing statements and experience reports from carrier websites as required


• Meet with new clients to gather data critical to installation of new business, debriefing after the account has been installed


• Prepare for and participate in employee presentations, meetings and benefit fairs


• Provide on-going support to Plan Administrators by preparing and implementing revisions for plan design changes


• Provide clarification of administrative procedures, contractual terms and conditions, and product specific features

What You Bring

• GBA (Group Benefit Associate) is an asset


• Typically, 4+ in the group insurance industry specifically in employee benefits, including Underwriting, Sales & Service working on mid to large size companies


• Extensive knowledge of group benefits policy contracts and language


• Strong oral and written communication skills, including business writing skills


• Exceptional attention to detail including strong organizational skills and the ability to prioritize/manage workload under pressure with tight deadlines


• Ability to work autonomously but also able to collaborate well with team


• Strong decision-making, problem-solving and analytical skills


• Strong working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind


• Annual bonus plan for all employees


• Matching RRSP plan of 5% of salary


• Referral Commission Plan


• Generous benefits plan including Health Care Spending Account starting on the first day of employment


• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career


• Reimbursement of license fees and professional membership dues


• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. 

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.