Company:

We have an existing opportunity to add an Account Manager to our team!

Team Management Responsibilities:

• Provide leadership, guidance and mentoring to a dedicated adjusting team
• Ensure claims are processed efficiently, accurately, and in compliance with company policies and industry regulations.
• Support achievement of financial and production targets through weekly review of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings, and complaint management
• Act in a consultative and advisory capacity on claims matters and technical issues
• Collaborate with stakeholders to resolve complex claims.
• Handle escalated claims to ensure resolution reached
• Participate in recruitment, training, and professional development initiatives for the claims team.

Account Management Responsibilities:

• “Single point of contact” for all internal and external Client Stakeholders and addressing inquiries/concerns as needed
• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
• Establish and implementation of Best Handling Practices unique to the client
• Develop and implement strategies to improve claims handling efficiency and customer satisfaction.
• Conduct regular client meetings, as required.
• Participation in client contract renewals, as required.
• Management and oversight of Accounts Invoicing.

Qualifications & Experience:

• University Degree or industry experience equivalent, CIP designation or ability to be licensed in ON and other jurisdictions.
• Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
• Minimum 5 years supervisory experience
• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Ability to work in a fast-paced environment and make decisions to implement change where required

Competitive Pay:  $96,400 - $133,000

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.