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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager - Packaging Adhesives based in Canada.
This role focuses on managing and growing strategic customer relationships within the packaging adhesives sector across North America. You will act as a trusted advisor to key industrial clients, helping them optimize performance, improve operational efficiency, and achieve long-term value through tailored adhesive solutions. The position combines commercial ownership with technical problem-solving, requiring close collaboration with customers and internal technical teams. You will be responsible for expanding existing accounts, identifying new opportunities, and strengthening long-term partnerships across industries such as food & beverage, personal care, and consumer goods. This is a highly customer-facing role where relationship building, technical insight, and commercial strategy directly influence revenue growth and retention. It is ideal for a proactive professional who thrives in complex B2B environments and enjoys delivering measurable customer impact.
Accountabilities:
- Manage and grow a portfolio of strategic packaging adhesive accounts with responsibility for revenue growth, retention, and customer satisfaction.
- Build and maintain strong relationships with key stakeholders across customer organizations, including procurement, operations, engineering, and leadership teams.
- Develop and execute account plans focused on expanding share of wallet and identifying new growth opportunities within existing accounts.
- Drive upselling, cross-selling, and introduction of new adhesive solutions to support customer needs and business growth.
- Conduct regular customer engagements, including quarterly business reviews, to review performance and identify future opportunities.
- Serve as the primary customer contact and trusted advisor for assigned accounts, ensuring responsiveness to needs and escalations.
- Collaborate with technical teams to support product trials, troubleshooting, and solution optimization.
- Capture and share customer insights to support innovation, pricing strategies, and long-term commercial planning.
- Maintain accurate forecasting, CRM data, and account performance tracking to support business planning.
Requirements:
- Bachelor’s degree in Business, Engineering, Chemistry, or a related field (advanced degree preferred).
- 8–15 years of experience in B2B sales or account management, ideally within industrial adhesives, packaging, or manufacturing sectors.
- Proven success in managing and growing complex, multi-site or national customer accounts.
- Strong technical aptitude with the ability to translate customer needs into practical, value-driven solutions.
- Knowledge of packaging processes and adhesive applications (e.g., hot melt, end-of-line systems) is highly advantageous.
- Excellent communication, negotiation, and stakeholder management skills across multiple organizational levels.
- Proficiency with CRM tools such as Salesforce or similar platforms.
- Strong organizational skills with a customer-centric and results-driven mindset.
Benefits:
- Competitive compensation package with performance-based incentives.
- Fully remote work arrangement with up to 50% travel requirements.
- Opportunity to manage high-value strategic accounts across North American markets.
- Exposure to technical product innovation and cross-functional collaboration with R&D and engineering teams.
- Career growth potential within a global industrial and manufacturing environment.
- Comprehensive benefits package including health coverage and retirement support (as applicable by region).
- Dynamic, customer-focused role with strong autonomy and ownership.
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