Account Owner

The Account Owner is the primary point of contact with the customer and provides customer/technical support, planning and optimization for the account. The Account Owner maintains and develops relationships with existing and new clients while ensuring the best possible revenue for ZIM.

Key responsibilities:

• Meets with clients in person for negotiating rates and closing deals.
• Delivers all sales presentations to key accounts.
• Develops and implements strategic sales plans.
• Develops new account.
• Establishes and coordinates specialized rates (per commodity - if/when mandate has been assigned to him/her) for each office.
• Communicates with other offices in regard to specialized rates .
• Forecast and track key account metrics.
• Report on market activity (weekly).
• Benchmarking and intel gathering on customers and competition.
• Monitor and manage account’s business volume and revenue metrics within our company CRM system.
• Maintain and log sales activities in the CRM system.
• Generate periodic customer forecast figures.
• Respond to inquiries, by email or phone, from clients/vendors and other ZIM Offices.
• Act as a backup to team members.

Requirements:

• C.E.G.E.P. (or equivalent) diploma
• Three to five years related experience or equivalent combination of education and experience.
• Computer Literacy