Account Supervisor

We fight sameness. 

At Zulu Alpha Kilo (Z.A.K. for short), it’s not just our creative mission. It's why we exist. We believe boring is expensive. When your brand is truly distinct, real people recognize, remember, and choose you over the competition. There's no greater risk than putting work into the world that's more of the same. 

Launched in 2008, we’re proud that our shop has built a reputation over the years as an industry outlier and one of the most respected independent agencies in the world. 

On four different occasions, Ad Age named us Small Agency of the Year and International Small Agency of the Year. We've been listed among the top ten independent agencies in the world in Cannes, One Show and D&AD, based on a body of effective, breakthrough work. In 2024 we were named on Ad Age’s A-List Standout Agencies. In 2021 we were Campaign US Independent Agency of the Year and most recently recognized as one of Campaign Global’s 2025 Independent Agencies of the year. For four years running, Fast Company has recognized our work in their World Changing Ideas and Innovation By Design issues and in 2024 Z.A.K. made Fast Company’s list of Most Innovative Companies.  

We were founded on the belief that the world needs more creativity. It’s what drives all our decision-making. When you truly embrace creativity as a competitive advantage, you will see it transform your world and your business. We’ve witnessed this over and over with our own clients. 

And, as a purpose-driven company, we also use our creativity to do good in the world by supporting causes we truly believe in. 

With 200 staff in New York, Toronto, and Vancouver, Z.A.K. is a magnet for top global talent. Want to change your world as a marketer? Let’s fight sameness together. 

The Role

It’s fast. Retail-driven. Multi-channel. High-volume. We’re looking for an Account Supervisor who thrives in that pace. Someone exceptionally organized, creatively curious, and a problem-solver who is genuinely energized by complexity.

This role requires a true student of advertising. Someone who cares about the craft, understands production, respects timelines, and can multitask in a fast-paced environment.

You’ll be managing significant volume across broadcast, digital, social, and retail — while keeping clients confident, teams aligned, and standards high.

Retail automotive experience (or similarly fast-paced, retail-heavy categories) will be prioritized.

What You’ll Own

Client Leadership

• Be the day-to-day engine on the account


• Build strong, trusted relationships through preparation and follow-through


• Anticipate problems before they escalate


• Know when to solve and when to elevate

Pace & Precision

• Manage multiple concurrent campaigns without letting details slip


• Own timelines, budgets, BCRs, POs, trafficking, copy decks and production workflows with discipline


• Keep the machine moving, cleanly and confidently

Protecting the Work

• Champion creative integrity through execution


• Care about how things are made — not just that they ship

Cross-Functional Alignment

• Run tight internal meetings


• Align Strategy, Creative, Production and Media with clarity


• Eliminate ambiguity. Create momentum

Production Fluency

• Understand broadcast, digital and social production processes


• Navigate revisions, approvals and asset management with precision


• Maintain quality control across high-volume deliverables

Leadership & Energy

• Mentor junior team members


• Raise standards through example


• Bring positive energy into rooms, especially when timelines are tight

What You Bring

• 3-4 years in a creative advertising agency


• Proven ability to manage complex, multi-channel work at speed


• Retail automotive or similar retail-driven experience preferred


• Exceptional organizational discipline


• Strong financial management skills and comfort with reporting


• Clear, confident communicator, equally strong with junior teams and senior clients


• Calmness under pressure


• Energized by fast-paced environments, not overwhelmed by them


• Deep respect for advertising craft and production detail

Who You Are

• Outgoing


• Solutions-oriented


• Comfortable leading conversations


• Comfortable making decisions


• Curious about how great work gets made


• Proud of being the person others rely on when things get complicated

If you love pace, precision, personality — and protecting great work — let’s talk.

Compensation for this role ranges from $70,000 to $80,000 CAD, depending on experience.

Zulu Alpha Kilo is an equal opportunity employer. It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. Zulu Alpha Kilo is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

This job posting relates to an existing vacancy. Zulu Alpha Kilo uses artificial intelligence systems in the recruitment process to screen, assess, or select applicants but all hiring decisions are made by humans. 

We appreciate your interest in joining Zulu Alpha Kilo. When applicable, please include a link to your portfolio with your application. Although all applications are reviewed, only those selected for interviews will be contacted.