Account Supervisor

Account Supervisor

Company Summary:

Diversity lives here. Ethnicity Matters is a team of multicultural marketing experts that brings brands to diverse and new Canadian buyers in strategic and meaningful ways. We focus on educating, researching, gathering insights, and producing award-winning creative and marketing media for our clients’ brands for the ever-growing Canadian multicultural market. We’re savvy, passionate, non-traditional, and powerful, with our finger on the pulse of what matters now to ethnic communities. If this sounds like you and you want to make a difference in the booming area of ethnic marketing, we would love to hear from you – our team is growing!

Position Summary

The Account Supervisor serves as the day-to-day strategic lead on client accounts, managing campaign execution while building strong client relationships. This role bridges client objectives and internal teams to ensure projects are delivered on time, on budget, and to a high standard.

Key Responsibilities

Client Management

• Act as primary client contact for assigned accounts.


• Lead status meetings, presentations, and project communications.


• Build trusted relationships through proactive account management.

Campaign Leadership

• Oversee development and execution of integrated marketing campaigns.


• Manage timelines, budgets, deliverables, and project scopes.


• Ensure campaign recommendations are grounded in audience insights and business objectives.

Team Collaboration

• Coordinate cross-functional teams, including strategy, creative, media, experiential, and influencer marketing.


• Provide clear direction and ensure accountability across stakeholders.

Financial Oversight

• Track budgets, billing, estimates, and profitability.


• Support forecasting and resource planning efforts.

Mentorship

• Guide and mentor Account Executives and Coordinators.


• Support team development and process improvements.