Accounting application specialist Desking

Accounting application specialist – Desking

Are you dreaming of professional growth while contributing to the rapid rise of a booming company? Join the 360.Agency team! We are experts in creating web and marketing solutions designed for Canadian car dealerships .

Our package includes fun, flexible hours , group insurance available from day one , unlimited telehealth services for you and your family, and more!

We are looking for a bilingual application specialist in a hybrid mode to support our quote management tool, Desking360. You will solve complex issues escalated by our level 1 support team, speak with our clients to answer their questions, and occasionally be involved in the support team outside of normal working hours.

Your accounting knowledge, dealership experience, and excellent customer service skills will be your greatest assets for this position!

• Work closely with customers to understand their software and vehicle sales processes
• Support and resolve complex software issues
• Coordinate problem resolution by analyzing and prioritizing tickets for our development team, ensuring product quality is maintained after deploying patches. 
• Maintain up-to-date knowledge of our software to provide autonomous support.
• Support customers and the installation team in the implementation of products.
• Document interactions in the Jira tool
• Minimum of 3 years of experience in the automotive field or equivalent experience
• Mandatory bilingualism in English and French
• Good knowledge of automotive sales accounting
• Understanding of dealership sales processes
• Understanding of inventory management concepts
• Strong interpersonal communication and customer service skills
• Analytical skills and attention to detail
• Passion for processes
• Self-motivated, eager to learn
• Ability to work under pressure and with leadership
• Excellent organizational and discipline skills
• Very comfortable with computer tools
• Team spirit

Work environment:

• Located in Griffintown close to public transportation
• Beautiful, open and modern work environment
• Hybrid work and flexible hours
• 100% reimbursed transportation card
• Summer hours*.
• Computer equipment provided for home and office use

Welfare:

• Full group insurance from day 1
• Unlimited virtual medical clinic for you and your family
• Discounts at various partners (Strom SPA, Gym)

 Entertainment & other:

• Social events: happy hour, team dinners, Halloween, Christmas party, children’s Christmas…
• Coffee, tea, snacks (candy bars and cereal bar) and drinks available
• Opportunity to work from abroad for 4 weeks per year*. 

*conditions apply

360.Agency offers a warm , family-like , and flexible work environment. We love simplicity , transparency , and communication . We are all at the heart of the customer service process, and each of us is encouraged to take an interest in all the products and technical aspects of the company. Our strengths and talents are valued and can lead to growth within the company.

If you see yourself in this offer, don’t wait any longer and apply! We look forward to meeting you!