Air Liquide is Hiring for an Accounts receivable agent

• This position is located at our Anjou office located at 11201 Ray-Lawson Blvd.

Recruiter:

• Tifenn Chauris/[email protected]/263-778-4958

Summary Job Description:  The primary objective of this position is to support the sales and customer service teams by providing credit services to customers, maintaining strong customer relationships, and contributing to the financial health of Air Liquide Canada, while promoting ALC’s safety and quality objectives.

Key Responsibilities :

Ensure accounts receivable collection: 

• Maintain accounts receivable aging at 45 days or less. 

• Review delinquent accounts and contact customers by phone to collect outstanding amounts. 

• Negotiate repayment methods and terms with customers. 

• Type and send standard letters to customers to encourage payment of overdue accounts. 

• Coordinate with a third party to facilitate collection efforts for overdue accounts.

Evaluate credit approval : 

• Processes applications for credit

• Analyzes customer credit status, evaluates and establishes customer credit limits

Maintain customer records: 

• Record information regarding customers’ financial status and the status of collection efforts. 

• Make daily entries in customer accounts for checks and materials received. 

• Each month, reconcile and monitor accounts to assess and improve customer performance. 

• Consult with and advise the sales team as needed.

Quality: 

• Ensure that all customer payments are credited accurately and in a timely manner. 

• Understands and follows group procedures as outlined in the ALC Quality Manual. 

• Ensures that appropriate corrective and preventive measures are implemented to address customer issues or complaints.

Customer Relations: 

• Develops a strategy to ensure customer satisfaction and loyalty.

Required Qualifications

Experience: At least 5 years of experience in a position related to accounts receivable/collection and/or customer service